Ella Gough
Aspendale,VIC
Overview
4
4
years of professional experience
1
1
Certification
Work History
The Bridge
Waitressing
12.2022 - Current
- Worked with POS system to place orders, manage money, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Peter Alexander
Peter Alexander Sleepwear- The Just Group
12.2022 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Tommy Ruffs Fish Bar
Waitressing
01.2020 - 02.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Greeted new customers, discussed specials, and took drink and food orders.
Waitress/ Team member
OK BILLY
01.2019 - 01.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Year 12 VCE -
Mentone Girls Secondary College
2022
Skills
- COLLABORATION
- TEAM WORK
- EXCEL UNDER PRESSURE
- EXCEEDING CUSTOMER EXPECTATIONS
Certification
RSA Trained
First AID
Timeline
The Bridge
Waitressing
12.2022 - Current
Peter Alexander
Peter Alexander Sleepwear- The Just Group
12.2022 - Current
Tommy Ruffs Fish Bar
Waitressing
01.2020 - 02.2021
Waitress/ Team member
OK BILLY
01.2019 - 01.2020
Year 12 VCE -
Mentone Girls Secondary College