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Ella Grace
Summary
Hello, I'm Ella and I am a 17-year-old Grade 12 student, currently searching for a greater range of work experience. Although I have professional hospitality experience with proven skills in serving beverages and food, managing inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons. I am in need of a change. Everything I do comes from a place of wanting the best for those around me, hence why there is a spark of passion that I bring to each of my workplaces. Thus, I hope I can bring this passion to yours.
Overview
3
3
years of professional experience
Work History
Bartender
Austinvilla Estate
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Ice Cream Server
Burleigh Gelato Co.
01.2023 - 02.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, and other services to customers
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
Cafe Worker
Oakberry Acai Burleigh
01.2022 - 12.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Successfully managed opening and closing procedures
Education
High School Diploma -
Palm Beach Currumbin State High School
Palm Beach, QLD11-2025
Skills
- Clear and effective communication
- Engaging personality
- Responsible alcohol service
- Complex Problem-solving
- Product upselling
- Strong research skills
- Safe food handling
- Guest relations
- Memory retention
- Calm demeanor
- Reliability
- Team leadership
Interests
Timeline
Bartender
Austinvilla Estate
02.2023 - Current
Ice Cream Server
Burleigh Gelato Co.
01.2023 - 02.2024
Cafe Worker
Oakberry Acai Burleigh
01.2022 - 12.2022
High School Diploma -
Palm Beach Currumbin State High School
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