Ella Grove
Narrabeen, Sydney
Summary
Energetic and personable individual driven by motivation. Committed to creating enjoyable customer experiences with a positive and approachable demeanor. Enthusiastic and dependable, I take pride in delivering outstanding customer service and promptly resolving issues. Maintains composure and a positive outlook even in challenging circumstances.
Overview
10
10
years of professional experience
Work History
Kindergarten Teacher's Assistant
Peekaboo Childcare Centre
04.2023 - 09.2023
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare material and displays.
- Entertained and attended to children.
Administrative Assistant
JD Construction Co
03.2021 - 01.2023
- Managed phone and email correspondence.
- Managed filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff.
- Received and sorted incoming mail and packages and distributed to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted in development and implementation of new administrative procedures.
Front of House Waitress
Bird On A Wire
11.2019 - 03.2020
- Cultivated warm relationships with customers.
- Utilized communication practices with kitchen staff to deliver meals in timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Retail Sales Assistant
Unichem Peninsula Pharmacy
12.2015 - 09.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases and locate items.
- Balanced and organized cash register by handling cash and counting change.
Front of House Waitress
Luscious Cafe
03.2014 - 12.2015
- Set positive tone for dining experience for customers.
- Inspected dishes and utensils for cleanliness.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols to ensure a safe and sanitary environment for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Psychology And Criminology
Victoria University of Wellington
Wellington, NZ12.2024
NCEA Level 3 - High School
Kings College
Auckland, NZ12.2017
Skills
- Observations and Assessments
- Customer Service
- Food and Beverage Orders
- Dietary Requirements
- Customer Satisfaction
- Stock Management
- Effective Customer Communication
- Store Opening and Closing
- Stocking and Replenishing
- Constructive Feedback
Timeline
Kindergarten Teacher's Assistant
Peekaboo Childcare Centre
04.2023 - 09.2023
Administrative Assistant
JD Construction Co
03.2021 - 01.2023
Front of House Waitress
Bird On A Wire
11.2019 - 03.2020
Retail Sales Assistant
Unichem Peninsula Pharmacy
12.2015 - 09.2017
Front of House Waitress
Luscious Cafe
03.2014 - 12.2015
Bachelor of Science - Psychology And Criminology
Victoria University of Wellington
NCEA Level 3 - High School
Kings College
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