Ella Hamilton
Summary
Proactive and goal-oriented Claims Consultant, adept in building relationships and mentoring new team members. Demonstrated career success in business development, sales strategies and effective communication. Values teamwork and contributes to team culture in a positive way while always being willing to learn from feedback. Committed to learning new skills and leveraging qualities learned throughout career to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Claims Consultant
CGU Workers Compensation
03.2024 - Current
- Assisted and mentored other claims consultants as they came into the team.
- Liaise with key stakeholders on a claim to gain commitment to return to work objectives.
- Maintained strong relationships with employers, brokers and injured workers, fostering trust through excellent communication skills.
- Enhanced employer and broker satisfaction by providing timely updates on claim status and offering personalized support.
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
Pharmacy Territory Manager
Haleon
07.2022 - Current
- Grew sales and business on assigned territory year on year using customer business plans, local area marketing budget and sell through strategies.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Represented the company at trade shows that led to valuable networking opportunities and increased brand visibility within the industry.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Pharmacy Territory Manager
GlaxoSmithKline Consumer Healthcare
07.2016 - 07.2022
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Researched competitor activity and used findings to develop sales growth strategies.
- Attended trade shows and industry events to promote company products and services.
Purchasing Manager
Terry White Chemmart Kardinya
03.2015 - 07.2016
- Achieved cost savings by negotiating pricing with suppliers.
- Managed supplier relationships to ensure timely delivery of products and services.
- Analyzed market trends and adjusted procurement strategies accordingly for optimal results.
- Purchased new products and oversaw inventory stocking and availability.
Retail Manager
Terry White Chemmart Riverton
02.2010 - 03.2015
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Recruited talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Prioritized excellent customer service through monitoring of employee interactions with shoppers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
Purchase Assistant
Nightingales Pharmacy Erskine
02.2007 - 02.2010
- Monitored inventory levels closely, maintaining optimal stock levels to support business operations without excessive costs.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining accurate financial records.
- Communicated with vendors and distributors to negotiate prices and purchase contracts.
Inventory Management Clerk
Warnbro Pharmacy
08.2003 - 02.2007
- Reduced stock discrepancies with diligent record-keeping and thorough investigations of variances.
- Supported cost-saving initiatives by closely monitoring inventory levels and identifying opportunities for optimization.
- Handled customer inquiries regarding product availability or order status professionally, maintaining excellent customer satisfaction ratings.
Dispensary Technician
Pharmacy 777 Mandurah
11.2001 - 08.2003
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Entered and processed patients' prescriptions into internal system.
Education
Certificate IV - Frontline Management
Leadership Management Australia
Perth, WA2013
Leadership Program - Performance Edge
Leadership Management Australia
Perth, WA2012
Diploma - Early Childhood Education
University of Notre Dame Australia
Fremantle, WA2009
No Degree - Medicines Australia Code of Conduct
University of Tasmania
Hobart, TAS2016
Skills
- Effective communication
- Business development
- Customer service and support
- Decision-making
- Active listening
- Adaptability
- Workload prioritization
- Case management
- Relationship building
- Coaching and mentoring
- Public speaking
- Sales forecasting
Accomplishments
Won Terry White Chemists Pharmacy of the Year award in 2013 while I was Retail Manager.
Finalist for the Pharmacy Guild Pharmacy Assistant of the Year award in 2013.
Timeline
Claims Consultant
CGU Workers Compensation
03.2024 - Current
Pharmacy Territory Manager
Haleon
07.2022 - Current
Pharmacy Territory Manager
GlaxoSmithKline Consumer Healthcare
07.2016 - 07.2022
Purchasing Manager
Terry White Chemmart Kardinya
03.2015 - 07.2016
Retail Manager
Terry White Chemmart Riverton
02.2010 - 03.2015
Purchase Assistant
Nightingales Pharmacy Erskine
02.2007 - 02.2010
Inventory Management Clerk
Warnbro Pharmacy
08.2003 - 02.2007
Dispensary Technician
Pharmacy 777 Mandurah
11.2001 - 08.2003
Certificate IV - Frontline Management
Leadership Management Australia
Leadership Program - Performance Edge
Leadership Management Australia
Diploma - Early Childhood Education
University of Notre Dame Australia
No Degree - Medicines Australia Code of Conduct
University of Tasmania
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