Ella Harris
Gold Coast (Coomera),QLD
Summary
I am a outgoing and friendly student with excellent interpersonal communication strengths and team cooperation skills. I have solid experience with processing payments, handling food and meeting customer demands with diligent and well-organized mentality. I am also dedicated to creating a personalized customer experiences while offering expertise in product production, and preparation.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Quarterdeck Kitchen and Bar
Coomera , QLD
11.2022 - Current
- Customer Service: Demonstrating a friendly and professional attitude while interacting with customers.
- Communication: Clearly conveying information to customers and team members, listening to and understanding customer needs.
- Time Management: Efficiently managing multiple tables and tasks simultaneously, ensuring timely service.
- Multitasking: Handling several tasks at once, such as taking orders, serving food, and processing payments.
- Attention to Detail: Ensuring orders are accurate, special requests are noted, and the dining area is clean and organized.
- Problem Solving: Addressing customer complaints or issues promptly and effectively.
- Teamwork: Collaborating with kitchen staff, hosts, and other waitstaff to ensure smooth restaurant operations.
- Point of Sale (POS) Systems: Operating cash registers and POS systems to process payments and manage orders.
- Food and Beverage Knowledge: Having a good understanding of the menu, ingredients, and preparation methods to make recommendations and answer customer questions.
- Private events: Assisting with private events, canape running and making sure the event runs smoothly.
- bartending: I currently have entry-level understanding in bartending.
Barista/All Rounder
Coastal Framing Design and Coffee
Helensvale , QLD
07.2021 - 11.2022
- Placed orders with suppliers for delivery of products required for daily operations.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created promotional displays for advertising special events or promotions at the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Barista
Coffee Invasion
Yatla , QLD
09.2020 - 07.2021
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Speech Pathology - Speech Pathology
Southern Cross University
Tweed Heads, NSW10-2027
Diploma - Leadership And Management
Livingstone Christian College
Ormeau, QLD11-2023
High School Diploma -
Livingstone Christian College
Ormeau, QLD11-2023
Cert III - Hospitality
Aurora Training Institute
Ormeau, QLD11-2023
Certificate III - Business
Livingstone Christian College
Ormeau, QLD11-2021
Certificate II - Work Place Skills And Management
Livingstone Christian College
Ormeau, QLD11-2021
Skills
- Menu knowledge
- Order Management
- Handling Complaints
- Food safety understanding
- Food allergy awareness
- Reservation Management
- Professional Appearance
- Beverage Preparation
- Dining customer service
- Positive and professional
- Liquor, wine, and food service
- Special dietary requirements
- Excellent customer service skills
- Customer service and retention
Timeline
Wait Staff Member
Quarterdeck Kitchen and Bar
11.2022 - Current
Barista/All Rounder
Coastal Framing Design and Coffee
07.2021 - 11.2022
Barista
Coffee Invasion
09.2020 - 07.2021
Bachelor of Speech Pathology - Speech Pathology
Southern Cross University
Diploma - Leadership And Management
Livingstone Christian College
High School Diploma -
Livingstone Christian College
Cert III - Hospitality
Aurora Training Institute
Certificate III - Business
Livingstone Christian College
Certificate II - Work Place Skills And Management
Livingstone Christian College
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