Ella Harris
Gold Coast (Coomera),QLD
Summary
I am a outgoing and friendly student with excellent interpersonal communication strengths and team cooperation skills. I have solid experience with processing payments, handling food and meeting customer demands with diligent and well-organized mentality. I am also dedicated to creating a personalized customer experiences while offering expertise in product production, and preparation.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Quarterdeck Kitchen and Bar
Coomera , QLD
11.2022 - Current
- Customer Service: Demonstrating a friendly and professional attitude while interacting with customers.
- Communication: Clearly conveying information to customers and team members, listening to and understanding customer needs.
- Time Management: Efficiently managing multiple tables and tasks simultaneously, ensuring timely service.
- Multitasking: Handling several tasks at once, such as taking orders, serving food, and processing payments.
- Attention to Detail: Ensuring orders are accurate, special requests are noted, and the dining area is clean and organized.
- Problem Solving: Addressing customer complaints or issues promptly and effectively.
- Teamwork: Collaborating with kitchen staff, hosts, and other waitstaff to ensure smooth restaurant operations.
- Point of Sale (POS) Systems: Operating cash registers and POS systems to process payments and manage orders.
- Food and Beverage Knowledge: Having a good understanding of the menu, ingredients, and preparation methods to make recommendations and answer customer questions.
- Private events: Assisting with private events, canape running and making sure the event runs smoothly.
- bartending: I currently have entry-level understanding in bartending.
Barista/All Rounder
Coastal Framing Design and Coffee
Helensvale , QLD
07.2021 - 11.2022
- Placed orders with suppliers for delivery of products required for daily operations.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created promotional displays for advertising special events or promotions at the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Barista
Coffee Invasion
Yatla , QLD
09.2020 - 07.2021
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Speech Pathology - Speech Pathology
Southern Cross University
Tweed Heads, NSW10-2027
Diploma - Leadership And Management
Livingstone Christian College
Ormeau, QLD11-2023
High School Diploma -
Livingstone Christian College
Ormeau, QLD11-2023
Cert III - Hospitality
Aurora Training Institute
Ormeau, QLD11-2023
Certificate III - Business
Livingstone Christian College
Ormeau, QLD11-2021
Certificate II - Work Place Skills And Management
Livingstone Christian College
Ormeau, QLD11-2021
Skills
- Menu knowledge
- Order Management
- Handling Complaints
- Food safety understanding
- Food allergy awareness
- Reservation Management
- Professional Appearance
- Beverage Preparation
- Dining customer service
- Positive and professional
- Liquor, wine, and food service
- Special dietary requirements
- Excellent customer service skills
- Customer service and retention
Timeline
Wait Staff Member
Quarterdeck Kitchen and Bar
11.2022 - Current
Barista/All Rounder
Coastal Framing Design and Coffee
07.2021 - 11.2022
Barista
Coffee Invasion
09.2020 - 07.2021
Bachelor of Speech Pathology - Speech Pathology
Southern Cross University
Diploma - Leadership And Management
Livingstone Christian College
High School Diploma -
Livingstone Christian College
Cert III - Hospitality
Aurora Training Institute
Certificate III - Business
Livingstone Christian College
Certificate II - Work Place Skills And Management
Livingstone Christian College
Similar Profiles
Layla MorrisLayla Morris
Waitress at Quarterdeck Bar And GrillWaitress at Quarterdeck Bar And Grill
SIPHIWE REGINA MTIMKULUSIPHIWE REGINA MTIMKULU
Waitress at The Quarterdeck Family Restaurant And BarWaitress at The Quarterdeck Family Restaurant And Bar
Brittney ReynosoBrittney Reynoso
Waitress/Shift Leader at Quarterdeck RestaurantWaitress/Shift Leader at Quarterdeck Restaurant
TELIHA GRINTERTELIHA GRINTER
Disability Support Worker at HireupDisability Support Worker at Hireup
Arena BilalArena Bilal
Personal Support Worker at ArcarePersonal Support Worker at Arcare