Ella Higgins
Mount Gambier,SA
Summary
Customer Service Representative with 5 years experience in fast paced work environment looking to join a dynamic team as well as wanting to grow professionally. look for causal, part time or full time work.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
hertz
melbourne, vic
04.2025 - 08.2026
- Assisted customers with vehicle rentals and reservations.
- Responded to customer inquiries via phone and email.
- Processed rental agreements and payments efficiently.
- Resolved customer complaints to ensure satisfaction.
- Collaborated with team members to maintain service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Coordinated fleet schedules to optimize vehicle usage and reduce downtime.
Customer Service Representative
Budget Car and Truck Hire
Mount Gambier, SA
11.2023 - 04.2025
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
- Assisted customers with vehicle rentals and reservations.
- Processed rental agreements and payments efficiently.
- Responded to customer inquiries via phone and email.
- Educated customers on rental policies and procedures.
Customer Service Representative
Ampol
Mount Gambier, SA
01.2022 - 05.2024
- Managed cash register transactions and processed customer payments accurately.
- Conducted regular inventory checks and maintained stock levels of fuel and convenience items.
- Maintained cleanliness of fueling area and convenience store to ensure a welcoming environment.
- Ensured safety regulations were followed at all times.
Customer Service Representative
Lincraft
Mount Gambier, SA
01.2021 - 06.2022
- Assisted customers in locating products and answering inquiries.
- Stocked shelves and maintained inventory levels throughout the store.
- creating store layout
- stocking shelfs
Education
Grant High School
Mount Gambier,SA11-2023
Skills
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Punctuality and reliability
- Problem-solving
- Client relations
Timeline
Customer Service Representative
hertz
04.2025 - 08.2026
Customer Service Representative
Budget Car and Truck Hire
11.2023 - 04.2025
Customer Service Representative
Ampol
01.2022 - 05.2024
Customer Service Representative
Lincraft
01.2021 - 06.2022
Grant High School