Ella Hobson
Kingswood,NSW
Summary
Dependable and personable professional with expertise in hospitality, customer service, and business administration. Recognized for fostering positive first impressions, delivering clear communication, and ensuring seamless daily operations. Excels in high-pressure environments while upholding professionalism, meticulous attention to detail, and an optimistic demeanor.
Overview
2
2
years of professional experience
Work History
Bar Manager & Team Leader
Nude Amigos Tamworth
10.2025 - Current
- Oversee daily bar operations, ensuring efficiency, cleanliness, and compliance.
- Lead, train, and mentor staff to foster a positive and productive team culture.
- Manage rosters, breaks, and staffing allocations during peak periods.
- Ensure strict adherence to RSA requirements, responsible service standards and licencing regulations.
- Conduct stock ordering, inventory control, and waste minimisation.
- Handle customer feedback professionally and liaise with management on improvements.
Mortgage Broker Assistant
Rome Mortgage Services
01.2024 - Current
- Act as a key point of contact for clients, ensuring a professional and welcoming experience.
- Support senior brokers throughout the loan application, negotiation, and settlement processes.
- Coordinate documentation and liaise with legal teams to ensure regulatory compliance.
- Assist with deal progression, follow-ups, and client communication.
- Maintain accurate records, and manage sensitive client information confidentially.
- Participate in ongoing training to strengthen knowledge of financial products, and compliance.
- Identify opportunities to streamline internal processes and improve efficiency.
- Business development and exposure by attending BNI when needed.
Bar & Front of House / Shift Manager
Calala Inn
10.2023 - 10.2025
- Managed daily shift operations, staffing levels, and smooth handovers.
- Supervised and supported team members to maintain service and presentation standards.
- Trained new staff in POS systems, customer service expectations, and safety procedures.
- Resolved customer concerns calmly and professionally in high-pressure situations.
- Balanced competing priorities while maintaining a positive and welcoming atmosphere.
- Built strong rapport with regular customers, contributing to repeat business.
Education
Certificate IV in Business - Tamworth, NSW
TAFE NSW
Tamworth, NSW12.2025
HSC - Tamworth, NSW
Carinya Christian School
Tamworth, NSW12.2023
Skills
- Front desk and customer-facing communication
- Phone handling and appointment coordination
- Organisation
- Scheduling
- Multitasking
- Strong interpersonal and teamwork skills
- Adaptability in fast-paced environments
- Time management
- Attention to detail
- Professionalism
- Customer service
- Team leadership
- Document management
- Regulatory compliance
- Business development
- Conflict resolution
- Process improvement
- Financial analysis
- Research
- Application verification
- Marketing assistance
- Mortgage banking
- Documentation review
- Office administration
- Loan management
- Relationship selling
- Pre-approval process
- Goal oriented
- CRM software
- Goal setting
References
Available on request
Qualifications And Certifications
- Certificate IV in Business
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Timeline
Bar Manager & Team Leader
Nude Amigos Tamworth
10.2025 - Current
Mortgage Broker Assistant
Rome Mortgage Services
01.2024 - Current
Bar & Front of House / Shift Manager
Calala Inn
10.2023 - 10.2025
Certificate IV in Business - Tamworth, NSW
TAFE NSW
HSC - Tamworth, NSW
Carinya Christian School