Ella Holm
Bunbury,WA
Summary
Driven professional with a proven track record at Busselton Toyota, enhancing customer satisfaction through expert vehicle maintenance advice and effective problem-solving. Demonstrates exceptional customer service and computer skills, adept at multitasking with a strong work ethic. Achieved high customer loyalty, exceeding satisfaction targets.
Overview
6
6
years of professional experience
Work History
Service Advisor
Busselton Toyota
Busselton, WA
06.2021 - 03.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets
Children's Services Assistant
Leschenault Leisure Centre
Australind, WA
10.2017 - 04.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist
Forrest Avenue Dental Centre
Bunbury, WA
01.2021 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Experience with HICAPS.
Skills
- Customer Service
- Computer Skills
- Strong Work Ethic
- Multitasking and Organization
Additional Information
- Current driver's licence and transportation.
- First Aid Certificate - HLTAID011
- Working with Children Check
- Year 12 completed - ATAR.
Reference
Busselton Toyota Service Manager:
Troy Stones 0434 491 582
Timeline
Service Advisor
Busselton Toyota
06.2021 - 03.2024
Receptionist
Forrest Avenue Dental Centre
01.2021 - 06.2021
Children's Services Assistant
Leschenault Leisure Centre
10.2017 - 04.2022