Ella Huth
Broadbeach,QLD
Summary
Accomplished Customer Service Supervisor with a proven track record at IGA Supermarket, enhancing service quality and team morale. Expert in problem-solving and adaptability, demonstrated through resolving escalated issues and fostering customer loyalty. Skilled in both leadership and communication, significantly improving customer satisfaction and team efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
IGA Supermarket
11.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Scene to Believe
12.2023 - 12.2023
- Christmas Santa Photo Photography Set Staff
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lotto Shop Assistant
Banora Point Newsagency
02.2023 - 11.2023
- Lotto
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Apprentice Hairdresser
Blu Cut And Colour
11.2020 - 11.2022
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Customer Service Cashier
Dominos Pizza Inc.
01.2020 - 06.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - Year 10
Merrimac State High School
Mermaid Waters, QLD2022
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Customer Relationships
- Adaptability to changing client needs
- Excellent written and verbal communication
- Problem anticipation and resolution
Timeline
Customer Service Representative
Scene to Believe
12.2023 - 12.2023
Customer Service Supervisor
IGA Supermarket
11.2023 - Current
Lotto Shop Assistant
Banora Point Newsagency
02.2023 - 11.2023
Apprentice Hairdresser
Blu Cut And Colour
11.2020 - 11.2022
Customer Service Cashier
Dominos Pizza Inc.
01.2020 - 06.2020
No Degree - Year 10
Merrimac State High School
Similar Profiles
Penny StahlPenny Stahl
OFFICE ADMINISTRATOR AND ACCOUNTS at SEYMOUR IGA SUPERMARKET– REDDROP GROUPOFFICE ADMINISTRATOR AND ACCOUNTS at SEYMOUR IGA SUPERMARKET– REDDROP GROUP
Hannah KuchelHannah Kuchel
Customer Service Cashier at IGA SupermarketCustomer Service Cashier at IGA Supermarket
Pati HibbardPati Hibbard
Cashier at Vicsfresh IGA SupermarketCashier at Vicsfresh IGA Supermarket
Bayne SimmonsBayne Simmons
Stocker/Grocery Bagger at IGA SupermarketStocker/Grocery Bagger at IGA Supermarket
Mark AllenMark Allen
Courier Franchisee at Aramex InternationalCourier Franchisee at Aramex International