Ella James
Port Macquarie
Summary
Developed skills in fast-paced food service environment, including high-level customer service and efficient task management. Adaptable and quick to learn, with ability to thrive in new and diverse settings.
Overview
3
3
years of professional experience
Work History
Food Service Worker
The Cheesecake Shop
05.2024 - Current
- Provided friendly customer service.
- Followed food safety guidelines to prevent foodborne illnesses and promote customer health and safety.
- Managed cash register accurately.
- Practiced good time management to deliver prepared orders quickly and accurately.
- Handled difficult customer situations professionally, resolving issues promptly.
- Worked within a team.
- Participated in opening and closing of the shop.
Food Service Worker
Baskin Robbins
07.2022 - 06.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying bins.
- Prepared food and beverages and adhered to quality and safe food-handling standards.
- Assisted with opening and closing.
- Provided friendly customer service.
- Followed food safety guidelines to prevent foodborne illnesses and promote customer health and safety.
- Managed cash register accurately.
- Practiced good time management to deliver prepared orders quickly and accurately.
- Handled difficult customer situations professionally, resolving issues promptly.
- Worked within a team.
Retail Work Placement
Settlement City Pharmacy
01.2023 - 01.2023
- Worked 35 hours and assisted as a member of the team
- Greeted customers, helped locate items, and suggested suitable options.
- Replaced stock and organized shelves.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Retail Work Experience
Best and Less
01.2023 - 01.2023
- Greeted customers, helped locate items, and suggested suitable options.
- Replaced stock and organized shelves.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Hospitality Work Experience
Cassera’s Bakery
01.2023 - 01.2023
- Worked in fast-paced environment over a one-week placement period
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying bins.
- Prepared food and beverages and adhered to quality and safe food-handling standards.
Education
HSC -
Hastings Secondary College
Port Macquarie11-2024
Certificate 3 - Make-up
Tafe
Port Macquarie11-2024
Certificate 3 - Retail
Tafe
Port Macquarie11-2024
Hospitality
Tafe
Port Macquarie11-2024
Certificate 2 - Salon Assistant
Tafe
Port Macquarie11-2023
Skills
- Quick learner
- Multitasking
- Customer service
- Positive attitude and energy
Attributes
Recognised ability to communicate with a range of individuals from different cultures and backgrounds. Demonstrated by engaging with students and teachers at school and in the workplace., Willing to provide long-term ongoing contribution and commitment to an organization., Ability to collaborate with team members. Demonstrated by professional work placements at Best and Less, Amcal Pharmacy and Cassera’s Bakery. This is also demonstrated in my current role., Commended reliability as team member and supporter. Demonstrated by attending all work placements on time and completed the full 35 hours for each placement.
Timeline
Food Service Worker
The Cheesecake Shop
05.2024 - Current
Retail Work Placement
Settlement City Pharmacy
01.2023 - 01.2023
Retail Work Experience
Best and Less
01.2023 - 01.2023
Hospitality Work Experience
Cassera’s Bakery
01.2023 - 01.2023
Food Service Worker
Baskin Robbins
07.2022 - 06.2023
HSC -
Hastings Secondary College
Certificate 3 - Make-up
Tafe
Certificate 3 - Retail
Tafe
Hospitality
Tafe
Certificate 2 - Salon Assistant
Tafe
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