Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ella Johnson

Gold Coast,QLD

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Production Baking Assistant

The Milkmans Cookies
09.2022 - Current
  • Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
  • Ensured proper storage conditions for perishable items, preventing spoilage and maintaining freshness of products.
  • Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
  • Provided support during high-volume periods, helping the bakery meet increased demand and maintain quality standards.
  • Contributed to team success by consistently meeting or exceeding daily production quotas set by management.
  • Assisted with inventory management, ensuring adequate stock levels for all necessary ingredients and supplies.
  • Contributed to business growth by consistently delivering high-quality products that exceeded customer expectations.

Barista

Coffee Boothers
02.2022 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Duty Manager

McDonald's
05.2017 - 12.2021
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.

Education

Associate's Degree - Law

Southern Cross University
QLD
01-2026

Skills

  • Professionalism and integrity
  • Customer service
  • Attention to detail
  • Time management

Interests

  • Team Sports
  • Cooking
  • Gardening
  • Outdoor Recreation

Timeline

Production Baking Assistant

The Milkmans Cookies
09.2022 - Current

Barista

Coffee Boothers
02.2022 - 05.2024

Duty Manager

McDonald's
05.2017 - 12.2021

Associate's Degree - Law

Southern Cross University

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Ella Johnson