Ella Jorgensen
Charlemont & Cheltenham,VIC
Summary
I am a 22 year old student and a highly-motivated employee with a desire to take on new challenges. I have strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Whilst undertaking my studies, I am looking at obtaining weekend work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard & Swim Teacher
Danny Frawley Centre
Moorabbin, 3189
01.2023 - Current
- Observed sections of assigned water areas of responsibility.
- Explaining the Watch Around Water Policy to patrons
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Participated in quarterly training courses to stay up-to-date in water rescue techniques.
- Used training and medical supplies to examine injured people and administer first aid.
- Instruct swim classes for children aged 6 months - 4 years, demonstrating water safety and introducing swimming techniques.
Guest Experience Officer and Lifeguard
Yawa Aquatic Centre
Rosebud, 3939
03.2022 - 11.2023
- Excellent knowledge of POS, including handling cash and EFTPOS.
- First point of contact with patrons; giving out relevant information about the facility and signing up new memberships.
- Provided tours of the facility and explained in depth everything that is needed to be known about the facility to patrons and potential members
- Resolved complex customer issues by identifying source of customer's issue providing resolution.
- Trained existing and new team members
- Handled escalated queries and complaints from customers and staff, sharing positive outcomes as future training tools.
- Demonstrated in-depth knowledge of products, services and policies to coach team members and inform patrons.
Front End and Online Team Member
Woolworths
Rye, 3941
12.2019 - 05.2022
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, how to navigate a self serve machine and customer services.
- Collected payments and provided accurate change, and performed exchanges and refunds.
- Shopped at customer's chosen store, verified replacement items and selected freshest fruit, produce and meat.
- Suggested comparable products to replace out-of-stock items.
- Adequate knowledge of an RF device.
Education
Bachelor of Health Science - Clinical Technologies & Neuroscience
Swinburne University of Technology
Hawthorn, VictoriaVCE completion -
Cheltenham Secondary College
Cheltenham, Victoria12.2019
Skills
- Customer Service
- Pool Lifeguard
- Swim Teacher
- Membership Renewals and signups
- POS Systems
- Call Answering and Routing
- Accident and Injury Prevention
- Teamwork and Collaboration
- Water Sampling
Certification
- First Aid and CPR Qualified
- Swimming and Water Safety Qualified
- Pool Lifeguard Qualified
- Working With Children's check
- Current Victoria Drivers License
References
Phone numbers available upon request.
- Matt Harper - Centre Manager at Danny Frawley Centre
- George Gooden - Aquatic Services Coordinator at Danny Frawley Centre
- Natalie Gage - Sales and Guest Experience Coordinator at Yawa Aquatic Centre
Timeline
Lifeguard & Swim Teacher
Danny Frawley Centre
01.2023 - Current
Guest Experience Officer and Lifeguard
Yawa Aquatic Centre
03.2022 - 11.2023
Front End and Online Team Member
Woolworths
12.2019 - 05.2022
Bachelor of Health Science - Clinical Technologies & Neuroscience
Swinburne University of Technology
VCE completion -
Cheltenham Secondary College
Similar Profiles
Micheál HanrahanMicheál Hanrahan
Butcher assistant at Frank Frawley ButchersButcher assistant at Frank Frawley Butchers
Cian DalyCian Daly
Duty Manager at The Frawley Group (Coqbull/Cornstore)Duty Manager at The Frawley Group (Coqbull/Cornstore)
Wyatt WheelerWyatt Wheeler
Internship at Frawley Planning GroupInternship at Frawley Planning Group