Ella Kallus
Melton ,Victoria
Summary
Adept Customer Service Representative from RaeRaeVintay, renowned for resolving high-stress situations with professionalism and empathy, significantly enhancing customer loyalty. Demonstrates exceptional communication and critical thinking skills, adept at data entry and fostering a friendly, supportive environment. Proven track record in elevating customer satisfaction and business outcomes through effective conflict resolution and service excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
RaeRaeVintay
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted in arranging various items around the store
- cleaning such as vacuuming sweeping wiping down surfaces/dusting
- Assisted in serving/helping customers with items developing communication and service skills
Education
Staughton College
Melton South Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- great communication skills
- a friendly approach to the work space
- a willingness to assist and interact with customers
Timeline
Customer Service Representative
RaeRaeVintay
01.2022 - 08.2023
Staughton College
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