Ella Macartney
Springfield Lakes,Australia
Summary
I am a confident, industrious, and determined high school graduate striving to achieve my best in whatever I undertake. I am eagerly searching for new exciting opportunities to start building my career with just over 3 years of experience in retail and hospitality, I am no stranger to providing exceptional customer service with passion and genuine care. Along with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. With a demonstrated ability to enhance patient satisfaction through effective communication and organizational skills I make impactful contributions to my workplaces using my strengths in flexibility, high work ethic, self drive and my thrive in team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Ipswich Vet Group
Booval, Australia
01.2024 - 03.2025
- Ability to balance administrative duties with hands-on animal care
- Basic understanding basic veterinary procedures and terminology
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Collaborated with vets, nurses, and other staff in a fast-paced environment
- Worked with clients to processes all financial transactions.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
Smiggle
The Just Group
Jindalee, Australia
01.2024 - 12.2024
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Stocked shelves with merchandise according to company standards.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
Front Counter
McDonalds
Springfield Lakes, Australia
01.2023 - 12.2024
- Assisted with the preparation of food and beverage items for customers.
- Conducted daily inspections of equipment to ensure proper functioning order.
- Computed bills, collected payments and made change for guests.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Resolved customer disputes in a timely fashion.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Education
YEAR 12 -
ST PETERS LUTHERAN COLLEGE
SPRINGFIELD12.2024
Skills
- Customer service
- Financial transactions
- Team collaboration
- Scheduling appointments
- Inventory management
- Effective communication
- Problem solving
- Attention to detail
- Medical office management
- Multitasking
- Cleanliness maintenance
- Patient reception management
- Medical billing
References
- Teejay Hani, General Manager, Ipswich Vet Group, 0458958050, teejay@boovalvet.com.au
- Tracey Bruce, High Performance Coach & Head of St Peters Lutheran Netball, 0403 186 727
Certification
- Blue Card - Working with Children Check
- Driver's License
- Cert III in Fitness
Timeline
Veterinary Receptionist
Ipswich Vet Group
01.2024 - 03.2025
Smiggle
The Just Group
01.2024 - 12.2024
Front Counter
McDonalds
01.2023 - 12.2024
YEAR 12 -
ST PETERS LUTHERAN COLLEGE
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