Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Ella Mackenzie

Broome,WA

Summary

Experience in bookkeeping, invoice processing and financial reconciliation and invoice processing and data management, complemented by strong customer service skills. Recognized for enhancing financial accuracy and fostering client relationships, driving sales through personalized service and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Casual Bookkeeper

Cable Beach Roofing Pty,Ltd
02.2025 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Reconciled and corrected issues with financial records.
  • Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Sales Consultant

Allure South Sea Pearls
07.2022 - Current
  • Responded to telephone and in-person requests for information.
  • Educated customers about proper care and maintenance practices for their jewellery purchases, ensuring long-lasting satisfaction.
  • Boosted jewellery sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Provided sales and customer service assistance to walk-in traffic
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Communicated effectively with clients to understand their needs and preferences for customized pieces.
  • Modified designs to meet client demands.

Retail Worker

Best and Less
04.2021 - 07.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves and racks for optimal appearance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Cleaner

Broome Pharmacy
04.2018 - 12.2020
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied bins and transported waste to collection areas.
  • Improved overall store appearance by regularly sweeping, mopping, dusting, and vacuuming floors and surfaces.
  • Disposed of rubish each day to avoid waste buildup.

Education

No Degree -

Broome Senior High School
Broome
11-2022

Roebuck Primary School
Broome
12-2016

Skills

  • Accounting and bookkeeping
  • Invoice processing
  • Data inputting
  • Customer service
  • Teamwork
  • Problem-solving
  • Time management
  • Retail sales
  • Phone etiquette

Timeline

Casual Bookkeeper

Cable Beach Roofing Pty,Ltd
02.2025 - Current

Sales Consultant

Allure South Sea Pearls
07.2022 - Current

Retail Worker

Best and Less
04.2021 - 07.2022

Cleaner

Broome Pharmacy
04.2018 - 12.2020

No Degree -

Broome Senior High School

Roebuck Primary School

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Ella Mackenzie