Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ella Maher

Ormeau,QLD

Summary

Results-driven management professional in hospitality with proven ability to lead teams to success, excelling in operations management and client interaction. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence whilst building on brand image. Known for adaptability and consistently meeting changing organizational needs.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Guzman Y Gomez
12.2019 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
  • Strengthened restaurant reputation with launch of innovative marketing campaigns.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Retail Sales Associate

Bonds Australia
04.2022 - 04.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

Education

High School Diploma -

ESTEEM BUSINESS AND LEADERSHIP COLLEGE
Gold Coast, QLD
11-2021

No Degree - RSA

Clear To Work
Gold Coast, QLD
01-2020

Skills

  • Client interaction
  • Effective organization
  • Operations management
  • Passion for customer satisfaction
  • Strategic business operations knowledge
  • Calendar management skills
  • Measurement of outcomes
  • Talent acquisition
  • Compliance management
  • Brand standards advocacy
  • Analytical problem-solving
  • Onboarding program development

Accomplishments

  • Supported and adapted to training high performance teams at pre existing restaurants or new opening stores - building on brands processes and values
  • Contributed to building strong customer relations - achieving credited sales advantages through positive relations and strategic marketing ideas in store.
  • Have a strong portfolio on customer satisfaction and resolution strategies

Timeline

Retail Sales Associate

Bonds Australia
04.2022 - 04.2023

Restaurant Manager

Guzman Y Gomez
12.2019 - Current

High School Diploma -

ESTEEM BUSINESS AND LEADERSHIP COLLEGE

No Degree - RSA

Clear To Work

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Ella Maher