Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ella Martin

Yeppoon,QLD

Summary

Dynamic and detail-oriented professional with experience at Yeppoon Day and Night Pharmacy, excelling in patient counseling and customer service. Proven ability to enhance workflow efficiency and resolve complaints effectively, ensuring compliance with safety standards. Skilled in data entry and product restocking, committed to delivering exceptional service and fostering customer relationships.

Overview

6
6
years of professional experience

Work History

Pharmacy Assistant

Yeppoon Day and Night Pharmacy
03.2022 - Current
  • Managed inventory by restocking shelves and ensuring proper storage of pharmaceutical products.
  • Personally dispense around 200 prescriptions daily
  • Supported customer service by answering questions and providing product information to patients.
  • Maintained cleanliness and organization of pharmacy workspace to meet safety standards.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Developed workflow improvements that enhanced efficiency in prescription dispensing processes.
  • Assisted in managing daily pharmacy operations, ensuring compliance with regulations and standards.

Cafe Server

The Rocks Cafe
04.2020 - 03.2022
  • Provided exceptional customer service during high-volume shifts, ensuring a positive dining experience.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
  • Built relationships with customers to encourage repeat business.

Barista

Twig
11.2019 - 04.2020
  • Crafted high-quality espresso beverages with precision and consistency.
  • Collaborated with team members to create a welcoming atmosphere for customers.
  • Enhanced customer service experience by addressing inquiries and resolving issues promptly.
  • Processed customer transactions accurately and efficiently, ensuring seamless service delivery.
  • Maintained cleanliness and organization in checkout area to enhance customer experience.

Education

High School Diploma -

St Ursula's College
Yeppoon, QLD
10-2023

Skills

  • Data entry
  • Problem resolution
  • Product restocking
  • Patient counseling
  • Resolving complaints
  • Patient confidentiality
  • Customer service
  • Customer relations
  • Answering customer questions

Interests

  • Enjoy creating and following travel blogs and vlogs
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Passionate about balancing physical health with mental and emotional wellness
  • Stand-up Paddleboarding (SUP)
  • Blogging/Vlogging
  • Personal Development and Self-Improvement

Timeline

Pharmacy Assistant

Yeppoon Day and Night Pharmacy
03.2022 - Current

Cafe Server

The Rocks Cafe
04.2020 - 03.2022

Barista

Twig
11.2019 - 04.2020

High School Diploma -

St Ursula's College

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Ella Martin