Ella Massurit
Minyama
Summary
I am a driven person who possesses common sense and the ability to work effectively unsupervised. I realise the importance of maintaining high customer service and in doing so I strive to put the customers needs and satisfaction first. I believe I can offer many attributes that would significantly contribute and benefit the team here. As an employee, I believe that during work there is always a task to be done and I will be appreciative and dedicated to this opportunity to work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corporate Box/Suite Steward
O'brien Group
09.2023 - Current
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area
- Managed bar inventory and restocked supplies
- Upheld strict regulations for safe alcohol service
- Prepared and poured wine, beers and spirits
- Reduced wait times for drinks by efficiently managing the bar area
Client Nurturing Specialist (Sales Associate)
Ray White Concierge
03.2024 - Current
- Developed strong relationships with clients by providing exceptional customer service
- Communicated with clients to understand needs and preferences
- Achieved daily call quotas by diligently managing time and prioritizing tasks
- Managed high call volumes while providing exceptional and professional customer support
Cafe Worker
Santa Monica Group
01.2023 - 04.2023
- Maintained clean and attractive product displays to entice customer purchases.
- Worked in a fast paced environment to complete customers needs
- Controlled line and crowd with quick, efficient service.
Customer Service Officer
Coles Supermarket
09.2020 - 01.2023
- Supervisor in high volume, fast paced assisted checkout customer service area
- Assisted with customers individual request ]
- Performed opening and closing functions on regular basis. This included balancing cash drawers and closing off registers
Education
Bachelor of Advanced Business (Honours) -
University of Queensland
Brisbane, QLDQueensland Certificate of Education -
Matthew Flinders Anglican College
Buderim, QLD11.2022
Skills
- Customer Support
- Cash Handling
- Collaborative in Teams
- Enthusiastic
- POS System Operations
- Problem Solving Skills
- Critical Thinking Skills
- Flexibility
- Effective Communication
- Organisation Skills
- Responsible and Reliable
- Strong Work Ethic
Certification
- Licensed Barista - 2022
- Responsible Service of Alcohol (RSA) - 2023
- Blue card - 2023
Timeline
Client Nurturing Specialist (Sales Associate)
Ray White Concierge
03.2024 - Current
Corporate Box/Suite Steward
O'brien Group
09.2023 - Current
Cafe Worker
Santa Monica Group
01.2023 - 04.2023
Customer Service Officer
Coles Supermarket
09.2020 - 01.2023
Bachelor of Advanced Business (Honours) -
University of Queensland
Queensland Certificate of Education -
Matthew Flinders Anglican College
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