ELLA MCILVEEN
Port Kennedy,WA
Summary
Hospitality professional with experience in event planning, hospitality management, marketing, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Multifaceted in delivering innovative business solutions through social and economic aspects of tourism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
RESERVATIONS AGENT
Skydive Geronimo
11.2023 - Current
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Collaborated with colleagues to develop strategies for improving overall team performance and guest experience.
ADMINISTRATION ASSISTANT
WA Police
02.2023 - 11.2023
- I provide secretarial and administrative support to the Assistant Director and the Risk Management and Governance Support Units.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
DUTY MANAGER
San Churro
05.2022 - 11.2022
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Collaborated with other department managers to develop strategies for improving overall cafe operations and guest experiences.
SUPERVISOR (TRAINEE)
Zone Bowling Centre
09.2019 - 05.2022
- Ensured excellent customer service with thorough communication and proactive problem-solving techniques.
- Collaborated with management to develop targeted goals and objectives for the team''s growth and success.
- Oversaw scheduling and staffing needs to ensure smooth operations during peak hours and special events.
- Addressed conflicts among team members, promoting positive resolutions that contributed to improved workplace morale.
- Participated in hiring decisions by conducting interviews, evaluating candidates against established criteria, and making recommendations for placement within the organization.
- Enforced safety protocols throughout daily operations, minimizing accidents or incidents on site due to negligence or non-compliance with regulations.
Education
Undergraduate - Marine Biology
Murdoch University
Perth, WA06.2027
High School Diploma -
Living Waters Lutheran College
Warnbro, WA11.2022
Certificate III - Hospitality
South Metropolitan TAFE
Mandurah, WA06.2022
Skills
- Highly Organised
- Efficient time management skills
- Excellent interpersonal and communication skills
- Quality customer service practices and standards
- Works well both independently and within a team environment
- Staff Training and Development
- Conflict Resolution
Accomplishments
Royal Life Saving - Gold Cross Bravery Award
Certification
Fist Aid Officer
Barista Trained
Covid 19 training
Working with children check
Approved Managers card ( in progress )
References
References available upon request.
Timeline
RESERVATIONS AGENT
Skydive Geronimo
11.2023 - Current
ADMINISTRATION ASSISTANT
WA Police
02.2023 - 11.2023
DUTY MANAGER
San Churro
05.2022 - 11.2022
SUPERVISOR (TRAINEE)
Zone Bowling Centre
09.2019 - 05.2022
Undergraduate - Marine Biology
Murdoch University
High School Diploma -
Living Waters Lutheran College
Certificate III - Hospitality
South Metropolitan TAFE
Similar Profiles
Emily SalihEmily Salih
Tandem, AFF, Camera Flyer, Coach at Skydive DubaiTandem, AFF, Camera Flyer, Coach at Skydive Dubai
Anja BOEHMAnja BOEHM
Payroll & Accounts Officer at Skydive Queenstown Limited t/a NZONE SkydivePayroll & Accounts Officer at Skydive Queenstown Limited t/a NZONE Skydive
Maria SalazarMaria Salazar
Senior Event Manager at Geronimo Hospitality GroupSenior Event Manager at Geronimo Hospitality Group
Sequoia RewitaSequoia Rewita
Trades Assistant/Peggy at Linkforce EngineeringTrades Assistant/Peggy at Linkforce Engineering
Tanja SeewaldTanja Seewald
Service Advisor at Specialised Truck ServiceService Advisor at Specialised Truck Service