Ella Mclardie
West Melbourne ,VIC
Summary
I am a confident and articulate individual with a commended ability to achieve set outcomes and work with others. I have well developed communication skills and personal attributes relevant to employment in the customer service industry. I’m motivated and have a keen ability to build relationships and work in a team, with a willingness to learn and develop professionally. I am responsible, ambitious, and guaranteed to contribute to a work team with enthusiasm and a great work ethic.
Overview
5
5
years of professional experience
Work History
Claims Administrator
Marsh Mclennan - Honan
01.2024 - Current
- Managed and processed insurance claims from initial submission to resolution, ensuring timely and accurate handling.
- Provided exceptional support to clients, addressing inquiries and resolving issues related to claims.
- Balanced workload effectively, prioritizing tasks to ensure efficient completion of all claim-related responsibilities.
- Maintained and updated comprehensive records of claims and related documents, adhering to company and regulatory standards.
- Worked closely with underwriters, adjusters, and other stakeholders to gather necessary information and facilitate claim resolution.
Sales Associate
Liquorland - Southland
09.2022 - 12.2024
- Handled and resolved customer complaints and provided excellent customer service resulting in overall customer satisfaction
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Kitchen Leader-Front of House Leader
Kickin’Inn - Port Melbourne and Highett Locations
06.2021 - 09.2022
- Responsible for opening the store, organizing staff, creating shift plans, handling cash and EFTPOS payments.
- In charge of caring for and closing the restaurant independently, including EOD reports, calculation of labor hours and cost, confirming bookings and ensuring cleanliness is maintained.
- Oversaw food production for quality and consistency with house standards.
Commercial Cleaner
Kids on Tulip
07.2019 - 07.2021
- Maintained cleanliness of the center through vacuuming, mopping, sanitization with proper chemical solutions and rubbish disposal.
- Restocked supplies, replacing toiletries, paper towels and other consumables
- Trained new employees in work procedures and organized shifts weekly.
Education
Diploma of Screen And Media (Animation)
Swinburne University Of Technology2023
Barista Certificate
Royal Greenhill Institute Of Technology Australia2022
RSA Certificate
CFT Responsible Service Of Alcohol Victoria2022
High School Diploma -
Sandringham Secondary College
Melbourne, VIC2021
Timeline
Claims Administrator
Marsh Mclennan - Honan
01.2024 - Current
Sales Associate
Liquorland - Southland
09.2022 - 12.2024
Kitchen Leader-Front of House Leader
Kickin’Inn - Port Melbourne and Highett Locations
06.2021 - 09.2022
Commercial Cleaner
Kids on Tulip
07.2019 - 07.2021
Diploma of Screen And Media (Animation)
Barista Certificate
RSA Certificate
High School Diploma -
Sandringham Secondary College
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