Ella McRae

High level of customer service

Responsible for the shop when owners on leave

Collate end of day takings and financial reports - daily, weekly, monthly

Operate Square Retail System: sales purchases, refunds, lay-bys, gift vouchers, promotional and charity items, Christmas and Easter Raffle

Sales of clothes, shoes, hats and outdoor accessories: RM Williams, Akubura, Thomas Cook, Goondawindi, Threadz and Twisted

Written notes in communication diary

Stock control and maintaining a clean, tidy and high end retail store

Check all incoming invoices, price items and display

Increased client satisfaction by providing personalized gardening solutions tailored to their needs.

Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.

Safeguarded the environment by employing eco-friendly materials and sustainable practices in landscaping projects.

I implement a 12 month plan, for uplifting trees, mulching, feeding the plants and trees and removal or adding any new plants

Increased client satisfaction by providing personalized gardening solutions tailored to their needs.

Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.

Safeguarded the environment by employing eco-friendly materials and sustainable practices in landscaping projects.

I implement a 12 month plan, for uplifting trees, mulching, feeding the plants and trees and removal or adding any new plants

Produced the Euroa Gazette layout prior to print. This become my main role

First point of contact for incoming calls, email and counter customer service

Distribution of papers and mail to relevant personnel and stakeholders

File all newspapers and documents

Provided face to face support of customers wanting to place classified adds and produce the classified adds for print

Assisted in managing and growing trades services advertising in the Mansfield Courier. This included re-booking advertising that was due to expire, updating advertising copy as needed and making all outgoing calls to potential advertisers or lapsed advertisers

Balance receipts and enter into accounting system

Ensured the classifieds cash accounts were reconciled regularly

Worked across aspects of the company's computerized accounting system

Managed several renovations with trades people , to enhance the overall appearance of the Mansfield Office

Enhanced guest experiences by providing personalized and attentive services as per their preferences.

Providing guests with relevant and informative information about Mt Buller, including accommodation, snow products, transport, snow conditions and skiing/boarding activities

Customer support to guests, using on-lime channels

Coordinated group bookings for Schools, Social and Tertiary groups, Clubs and Wholesales, Commercial operators, Day tours and special events

Actioned refunds for guests that fell under the Snow Guarantee Policy and the Covid19 Policy 2020/2021

All sales and wholesale orders were my responsibility for the season

Order stock for retail shop and maintaining fresh stock for cool rooms

Managed 9 staff and prepared the rosters over Christmas and the New Year

Reconcile the registers, eftpos machines and complete of reports for end of day takings

Upkeep of shop cleans and implemented Covid protocols

Receptionist and Secretary

Greeting clients ans assisting with their holiday and accommodation needs and over the phone and direct reservations of Starfleet system

Highly detailed reports for CEO, housekeeping and ski hire for effective day to day functions of the resort

Updating accommodation allotments and rates

Answering all enquiries via email, third parties websites for accommodation, tourism, ski hire and lift tickets

All payments via internet and over the phone or face to face, including debtors follow up for all customers

On call after hours Manager

Enhanced Principal Mr Leslie productivity by managing schedules, organizing meetings, and overseeing correspondence.

Streamlined communication for better efficiency between executive and team members by acting as a liaison.

Maintained confidentiality and discretion while handling sensitive information relevant to FCJ College operations.

Improved time management of the Principal through effective prioritization and organization of tasks.

Liaised often with Catholic Educational Departments and key stake-holders

Assisted Enrolment Officer with administration of Enrolments

Obtained the Publicity Officers role by preparing and distributing information on the College Website, produced the fortnightly newsletter and took part in the production of the College Magazine

Head of First Aid: responsible for all record keeping and stocking the supplies for First Aid boxes in office and classrooms