Summary
Overview
Work History
Education
Skills
Further Professional Experience
References
Timeline
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ELLA MURPHY

Flemington,VIC

Summary

A recent graduate of Durham University, holding a diverse skill set gained from over seven years of hospitality experience in various part-time and full time roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Some previous experience in working on reception at a highly popular tourist attraction in the UK. Dependable and flexible having just moved to Australia on a working holiday visa, currently looking for part time work to take on alongside a current weekend bartending position.

Overview

7
7
years of professional experience

Work History

Bartender

Mt Alexander Hotel
10.2023 - Current
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Served high customer volumes during special events, nights, and weekends.
  • Processed cash, credit and touchless transactions to fulfill customer orders.

Shop Assistant

Siop Uwchaled
12.2019 - 08.2023
  • Completed daily tasks accurately and on-time to support shop needs.
  • Helped managers with daily checklists and last-minute requirements.
  • Developed strong rapport with customers and created positive impression of business.
  • Trained new employees on proper protocols and customer service standards.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Front of House Team Member

Pizza Punks
04.2022 - 03.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled day-to-day customer or client questions via telephone or email.

Bartender

Klute Nightclub
09.2021 - 04.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Kept work area clean and safe.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Set up promotional displays and equipment for special events and activities.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Customer Service Team Member

GYG Karting
02.2017 - 08.2020
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Processed cash, credit and touchless transactions to fulfill customer bookings.

Waitress and Barista

Dragonfly Fisheries
08.2016 - 01.2017
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards
  • Warmly greeted and served customers, promptly processing payments to minimise wait times
  • Prepared specialty teas and coffee
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep the kitchen ready for customer demands
  • Managed time to juggle multiple tasks simultaneously with ease.

Education

Bachelor of Arts - Sociology

Durham University
Durham, UK
06.2023

Skills

  • Customer and Client Relations
  • Telephone Skills
  • PC Proficiency
  • Time Management
  • Microsoft Office
  • Billing and Payment Processing
  • Manage Files
  • Highly Responsible and Reliable

Further Professional Experience

Senior Representative: Hatfield LGBTQ+, 05/2022 – 06/2023
Hatfield College – Durham University
Selected to work as a senior representative for Hatfield college, promoting inclusivity managing events and increasing engagement among students.
• Created and implemented forward-thinking initiatives to improve student engagement.
• Managed event logistics and operations.
• Coordinated with venues and other colleges for collaboration.
• Created and maintained a team of juniors and assistant seniors.
• Hired and managed a team of juniors and assistant seniors.
• Conducted training and male toured team members to promote productivity.
• Promoted diversity across the college.


Creative Assistant, 10/2022 – 08/2023
The Lovesick Collective – Durham, UK
Selected as creative assistant for the Lovesick collective an organisation creating charitable club events promoting diversity and creativity to raise money; with promotional material being created for each individual event.
• Supported the full life cycle of creative pitches.
• Worked with marketing teams to create marketing and promotional content for social
media.
• Used knowledge of the area, local events, trends and other market research to capture
attention and generate event attendance.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while
making safety top priority.
• Coordinated with other entertainment venues to create joint promotional events.
• Monitored budget and expenditures, keeping within budget.
• Contributed to team success by completing jobs quickly and accurately.

References

Caroline Mainwaring - Siop Uwchaled           Benjamin Turner - The Lovesick Collective

Owner and Manager                                          Founder and Creative Lead

Email: siopuwchaledltd@gmail.com                 Email: bendt2407@gmail.com

Phone Number (UK): +441490420220              Phone Number (UK): +447500774668



Timeline

Bartender

Mt Alexander Hotel
10.2023 - Current

Front of House Team Member

Pizza Punks
04.2022 - 03.2023

Bartender

Klute Nightclub
09.2021 - 04.2022

Shop Assistant

Siop Uwchaled
12.2019 - 08.2023

Customer Service Team Member

GYG Karting
02.2017 - 08.2020

Waitress and Barista

Dragonfly Fisheries
08.2016 - 01.2017

Bachelor of Arts - Sociology

Durham University
ELLA MURPHY