Ella Murphy

Current part-time casual evening work.

• Prepared hot and cold beverages including cocktails and specialty coffee.
• Maintained compliance under the Victoria RSA.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained a clean and tidy bar area in line with health and hygiene regulations.

Part-time work alongside full time education with additional full time experience during holidays and over the coronavirus lockdown as a key worker.

• Provided excellent customer service, served customers on the till and personally greeted customers on arrival, offering assistance.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Responsible for the cashing up of the till and closing the premises after operating hours.
• Supervised and trained new staff members.

Part-time work alongside full time education with additional full time experience over the summer during peak times at a very busy restaurant.

• Greeted Customers warmly and professionally on arrival, promptly directing to allocated tables.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Prepared mixed drinks and specialist coffee and poured wine, beer and non-alcoholic beverages within target timeframes.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Part-time bartending work in a very busy student nightclub alongside full time education.

• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Created friendly, welcoming atmosphere to encourage positive guest experiences prolonging visits to increase profitability.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils, and seating areas daily.
• Worked on reception answering phone calls and email enquires as well as checking guests into the premises.
• Used POS system to accurately enter orders and process payments.
• Controlled line and crowd with quick, efficient service.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer feedback.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Greeted new customers, discussed specials, and took drink orders.
• Remained calm and poised when dealing with difficult customers or during busy shifts.