Detail-oriented and analytical professional with a Master’s in Software Engineering and recent completion of the Job Ready Program 2 at Logitrain, gaining hands-on training in IT Service Management, SQL, Power BI, Tableau, Python, and Azure Fundamentals. Brings 3 years of business ownership experience in Australia and prior IT experience in Iran (banking/fintech systems). Currently transitioning into the tech industry with a focus on Data Analytics, Business Intelligence, and IT Support, combining strong technical knowledge with problem-solving and customer service skills.