ELLA NADI
Point Cook
Summary
Detail-oriented and analytical professional with a Master’s in Software Engineering and recent completion of the Job Ready Program 2 at Logitrain, gaining hands-on training in IT Service Management, SQL, Power BI, Tableau, Python, and Azure Fundamentals. Brings 3 years of business ownership experience in Australia and prior IT experience in Iran (banking/fintech systems). Currently transitioning into the tech industry with a focus on Data Analytics, Business Intelligence, and IT Support, combining strong technical knowledge with problem-solving and customer service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Owner & Operations Manager
06.2022 - 05.2025
- - Managed daily operations for a hospitality business, serving a diverse customer base.
- - Designed and launched social media campaigns (Instagram, TikTok, Facebook).
- - Conducted sales/inventory analysis using Excel dashboards to optimize stock and pricing.
- Key Achievements:
- - Increased business profitability by 25% over three years through cost control and strategic sales campaigns.
- - Digitally transformed traditional operations by introducing Square POS systems and digital menus, improving efficiency and customer experience.
- - Boosted online brand visibility and engagement by 30% via targeted digital marketing campaigns.
Business Administrator & IT Helpdesk
Vazin Sazan Iranian Co. (Construction)
01.2017 - 12.2020
- - Oversaw office administration, documentation, and supplier coordination.
- - Provided IT helpdesk support, managing computer systems and troubleshooting issues.
- - Supported management with marketing and business development activities.
- Key Achievements:
- - Increased company sales by 15% over three years through effective advertising and process improvements.
- - Streamlined office administration and improved IT support response times, reducing delays in daily operations.
Operations Specialist (IT & Banking Systems)
Tosan Co. (FinTech Solutions)
01.2016 - 01.2017
- - Supported banking software systems, monitored transactions, and resolved technical issues.
- - Collaborated with IT teams to troubleshoot incidents and minimize downtime.
- - Prepared performance and transaction trend reports for management.
- Key Achievements:
- - Enhanced system efficiency by reducing downtime by 3%, directly improving customer satisfaction.
Education
Master of Software Engineering -
Central Tehran Azad University
Bachelor of Software Engineering - undefined
Parand Azad University
Skills
- Technical: SQL Power BI Tableau Desktop Excel Python Azure Fundamentals ITIL
- Business & Tools: Social Media Marketing Facebook Ads Canva
- Soft Skills: Problem-Solving Time Management Adaptability Communication
Certification
- - Job Ready Program 2 – Logitrain, Melbourne
- - IT Service Management (ITIL-based)
- - Microsoft Power BI Data Analyst Associate
- - Database Fundamentals (SQL)
- - Microsoft Azure Fundamentals (AZ-900)
- - Tableau Desktop Specialist
- - Python for Data (Intro Level)
Timeline
Business Owner & Operations Manager
06.2022 - 05.2025
Business Administrator & IT Helpdesk
Vazin Sazan Iranian Co. (Construction)
01.2017 - 12.2020
Operations Specialist (IT & Banking Systems)
Tosan Co. (FinTech Solutions)
01.2016 - 01.2017
Bachelor of Software Engineering - undefined
Parand Azad University
Master of Software Engineering -
Central Tehran Azad University
ADDITIONAL INFORMATION
- Languages: English, Persian
- Residency: Permanent Resident (Full Work Rights in Australia)
- Driving License: Full Victorian Driver’s Licence