Summary
Overview
Work History
Education
Skills
Certification
Timeline
ADDITIONAL INFORMATION
Generic

ELLA NADI

Point Cook

Summary

Detail-oriented and analytical professional with a Master’s in Software Engineering and recent completion of the Job Ready Program 2 at Logitrain, gaining hands-on training in IT Service Management, SQL, Power BI, Tableau, Python, and Azure Fundamentals. Brings 3 years of business ownership experience in Australia and prior IT experience in Iran (banking/fintech systems). Currently transitioning into the tech industry with a focus on Data Analytics, Business Intelligence, and IT Support, combining strong technical knowledge with problem-solving and customer service skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Owner & Operations Manager

06.2022 - 05.2025
  • - Managed daily operations for a hospitality business, serving a diverse customer base.
  • - Designed and launched social media campaigns (Instagram, TikTok, Facebook).
  • - Conducted sales/inventory analysis using Excel dashboards to optimize stock and pricing.
  • Key Achievements:
  • - Increased business profitability by 25% over three years through cost control and strategic sales campaigns.
  • - Digitally transformed traditional operations by introducing Square POS systems and digital menus, improving efficiency and customer experience.
  • - Boosted online brand visibility and engagement by 30% via targeted digital marketing campaigns.

Business Administrator & IT Helpdesk

Vazin Sazan Iranian Co. (Construction)
01.2017 - 12.2020
  • - Oversaw office administration, documentation, and supplier coordination.
  • - Provided IT helpdesk support, managing computer systems and troubleshooting issues.
  • - Supported management with marketing and business development activities.
  • Key Achievements:
  • - Increased company sales by 15% over three years through effective advertising and process improvements.
  • - Streamlined office administration and improved IT support response times, reducing delays in daily operations.

Operations Specialist (IT & Banking Systems)

Tosan Co. (FinTech Solutions)
01.2016 - 01.2017
  • - Supported banking software systems, monitored transactions, and resolved technical issues.
  • - Collaborated with IT teams to troubleshoot incidents and minimize downtime.
  • - Prepared performance and transaction trend reports for management.
  • Key Achievements:
  • - Enhanced system efficiency by reducing downtime by 3%, directly improving customer satisfaction.

Education

Master of Software Engineering -

Central Tehran Azad University

Bachelor of Software Engineering - undefined

Parand Azad University

Skills

  • Technical: SQL Power BI Tableau Desktop Excel Python Azure Fundamentals ITIL
  • Business & Tools: Social Media Marketing Facebook Ads Canva
  • Soft Skills: Problem-Solving Time Management Adaptability Communication

Certification

  • - Job Ready Program 2 – Logitrain, Melbourne
  • - IT Service Management (ITIL-based)
  • - Microsoft Power BI Data Analyst Associate
  • - Database Fundamentals (SQL)
  • - Microsoft Azure Fundamentals (AZ-900)
  • - Tableau Desktop Specialist
  • - Python for Data (Intro Level)

Timeline

Business Owner & Operations Manager

06.2022 - 05.2025

Business Administrator & IT Helpdesk

Vazin Sazan Iranian Co. (Construction)
01.2017 - 12.2020

Operations Specialist (IT & Banking Systems)

Tosan Co. (FinTech Solutions)
01.2016 - 01.2017

Bachelor of Software Engineering - undefined

Parand Azad University

Master of Software Engineering -

Central Tehran Azad University

ADDITIONAL INFORMATION

  • Languages: English, Persian
  • Residency: Permanent Resident (Full Work Rights in Australia)
  • Driving License: Full Victorian Driver’s Licence
ELLA NADI