Ella Neuendorf
BRISBANE,QLD
Summary
Enthusiastic team member with several years of experience in fast-paced environments. Skilled in upselling, maintaining organisation, and fostering positive customer relationships, ready to provide quality service and a friendly environment for all.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Restaurant Server
The Lion Richlands
Richlands, QLD
11.2024 - Current
- Provided excellent customer service in fast-paced dining environment.
- Upsold menu specials and beverages to maximize guest satisfaction.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Greeted and seated customers promptly, courteously, and professionally.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Processed payments from customers using cash registers or POS systems.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organisation of dining area throughout shifts.
Team Member
Forest Lake Wasps
Forest Lake, QLD
06.2021 - 11.2024
- Operated cash registers and EPTPOS systems to process payments from customers.
- Greeted customers and provided friendly customer service.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Managed inventory by restocking supplies regularly.
- Maintained cleanliness and organisation of work areas and equipment.
Education
Certificate III - Library And Information Science
TAFE Queensland
QLD11-2025
Skills
- Information organization
- Customer service
- Inventory management
- Team collaboration
- Digital literacy
- Item promotion
- Extensive knowledge on products/menus
- Point of sale (POS) system operations
- Attention to detail
- Reference services
- Skilled researcher
- Resource evaluation
Certification
- Blue Card
Affiliations
- Runs a social games group - 2024 - Current
Timeline
Restaurant Server
The Lion Richlands
11.2024 - Current
Team Member
Forest Lake Wasps
06.2021 - 11.2024
Certificate III - Library And Information Science
TAFE Queensland