ELLA PANEK-MITCHELL
North Melbourne,VIC
Summary
Experienced worker with a strong background in customer service. Skilled in working under pressure and multitasking in fast-paced environments as well as in communicating effectively and working collaboratively in a team. Proficient in computer skills and adaptable to new technologies. Completed VCE at The Geelong College and currently pursuing a Bachelor of Physiotherapy at ACU. Looking for a casual position to fit in alongside university study whilst living in North Melbourne.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
COCKTAIL SPECIALIST/BARTENDER
LOCO'S RECREATION BREWING
Barwon Heads
11.2024 - Current
- Responsible for making all of the range of cocktails on offer and other times working the till and pouring beers.
- Involved preparing cocktail batches, prepping garnishes and ensuring adequate stock levels for the night/week.
RETAIL ASSISTANT
TONIK
Barwon Heads
11.2022 - 01.2026
- This position involves customer interaction, working with a team to elicit sales, processing transactions via the till including cash handling and end of day till procedures, rearranging the store for aesthetics and to display new items and maintaining a clean and organised store environment, while assisting customers with their shopping needs by helping them find products.
RETAIL ASSISTANT
PERFECT STRANGER
Melbourne Central
06.2024 - 11.2024
- Employed as a casual retail assistant, involving assisting with opening/closing the store, styling customers, maintaining store cleanliness, interacting with shoppers, working the till including cash handling, managing stock and undergoing refills to maintain sizes on the shop floor and assisting customers curate their personal style.
HOST & FOOD AND BEVERAGE ATTENDANT
ALFRED'S @ HITCHCOCK
Barwon Heads
01.2024 - 11.2024
- Involves greeting customers, seating them using strategic thinking to maximise restaurant capacity and informing them of any specials/menu changes, working with a team, taking bookings, processing transactions and cash handling, running food and beverages, simple bar work, as well as having set up the entire IMPOS system for the restaurant.
SNORKEL SUPERVISOR/INSTRUCTOR & RECEPTIONIST
SEA ALL DOLPHIN SWIMS
Queenscliff
10.2021 - 02.2024
- Employed as a snorkel instructor, conducting snorkelling tours in Port Phillip Bay.
- Involves collaboration with the skipper and instructor team, assisting customers and looking after their wellbeing to ensure they have a safe and happy experience.
- Additionally, I worked in the office undergoing admin duties including answering calls/emails, booking customers in, confirming tours, ordering merchandise, checking customers in, etc.
HOST & FOOD AND BEVERAGE ATTENDANT
THE WHITEHOUSE CAFE
Barwon Heads
09.2021 - 10.2023
- Involved greeting and seating guests and ensuring a positive and welcoming experience.
- The position also involved taking customer orders, serving food and beverages, working the till and conversing with other team members to ensure a smooth service.
- It also involved making smoothies and milkshakes during the day service, and simple bar work in the evenings.
- During night service, I acted as a shift manager. This involved organising the team into specific roles to maximise efficiency, handling customer issues/concerns and actively leading my team.
Education
Bachelor of Physiotherapy -
Australian Catholic University (ACU)
01.2026
VCE -
The Geelong College
12.2022
Skills
- Leadership
- Effective time management
- Customer service
- Communication skills
- Multitasking
- Ability to work in a team
- Adaptability
- Willing to learn
- Computer skills (particularly IMPOS)
References
- Krisdianne Shimmin, 0439 333 955
- Rachael Curtain, 0404 092 755
Certification
First Aid
Timeline
COCKTAIL SPECIALIST/BARTENDER
LOCO'S RECREATION BREWING
11.2024 - Current
RETAIL ASSISTANT
PERFECT STRANGER
06.2024 - 11.2024
HOST & FOOD AND BEVERAGE ATTENDANT
ALFRED'S @ HITCHCOCK
01.2024 - 11.2024
RETAIL ASSISTANT
TONIK
11.2022 - 01.2026
SNORKEL SUPERVISOR/INSTRUCTOR & RECEPTIONIST
SEA ALL DOLPHIN SWIMS
10.2021 - 02.2024
HOST & FOOD AND BEVERAGE ATTENDANT
THE WHITEHOUSE CAFE
09.2021 - 10.2023
Bachelor of Physiotherapy -
Australian Catholic University (ACU)
VCE -
The Geelong College