Ella Paterson
Horsley ,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Volunteer Cadet
St John's Ambulance
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Provide First Aid at major events
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service Assistant
Kmart Australia
12.2021 - 04.2023
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Utilized problem-solving skills to address customer queries and complaints.
- Described products to customers and how best to care for merchandise.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Woonona High School
Woonona, NSW09.2023
Statement of Attainment - HLTAID009 Provide Cardiopulmonary ResuscitationCPR
St Johns Ambulance
Wollongong, NSW07.2023
Statement of Attainment - HLTAID010 - Provide Basic Emergency Life Support
St John's Ambulance
Wollongong, NSW07.2023
Statement of Attainment - HLTAID001 - Provide First Aid
St John's Ambulance
Wollongong, NSW07.2023
Skills
- Medical Volunteer
- Volunteer Service
- Volunteer Tasking
- Volunteer Needs Assessments
Timeline
Volunteer Cadet
St John's Ambulance
06.2023 - Current
Customer Service Assistant
Kmart Australia
12.2021 - 04.2023
High School Diploma -
Woonona High School
Statement of Attainment - HLTAID009 Provide Cardiopulmonary ResuscitationCPR
St Johns Ambulance
Statement of Attainment - HLTAID010 - Provide Basic Emergency Life Support
St John's Ambulance
Statement of Attainment - HLTAID001 - Provide First Aid
St John's Ambulance
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