Ella Pears
Springfield,QLD
Summary
I am a friendly customer service professional with over two years of experience in the beauty industry, providing exceptional client care in a fast-paced salon environment. Experienced in booking appointments, managing client records, handling payments, answering phone enquiries, and creating a welcoming experience for every customer. I have developed strong organisational, communication, and time management skills while balancing client appointments and business administration. A passionate animal lover with experience caring for my own dogs and cat, I am eager to bring my customer service expertise, attention to detail, and compassionate nature to a full-time veterinary receptionist role.
Overview
5
5
years of professional experience
Work History
Beauty Therapist
Pure Indulgence Skin and Beauty
03.2024 - Current
- Delivered personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Performed a variety of beauty treatments, including facials, waxing, and massage therapy, ensuring client satisfaction.
- Maintained high standards of hygiene and cleanliness in treatment areas, adhering to safety protocols and regulations.
- Managed appointment scheduling and client records using salon management software to enhance operational efficiency.
Bistro Attendant
Hotel Richlands Tavern
05.2021 - 06.2024
- Provided exceptional customer service, contributing to memorable guest experiences and high satisfaction levels.
- Coordinated food and beverage orders, ensuring timely delivery and optimal presentation for guest enjoyment.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Addressed customer complaints promptly, upholding positive reputation and encouraging repeat visits.
- Trained new staff on operational procedures and best practices for service excellence.
Education
Graduate
Forest Lake State High School
Brisbane, QLD11-2022
Skills
- Sanitation techniques
- Customer consultation
- Client record management
- Point of sale management
- Salon operations
- Appointment scheduling
- Attention to detail
- Time management
- Adaptability
- Professional demeanor
Availability
Happy to work the full time hours
Additional info- DOB 26/02/2005
References
Available Tuesday-Sunday
Seeking up to 25hrs per week happy with casual/or part time
Additional info- DOB 26/02/2005
Timeline
Beauty Therapist
Pure Indulgence Skin and Beauty
03.2024 - Current
Bistro Attendant
Hotel Richlands Tavern
05.2021 - 06.2024
Graduate
Forest Lake State High School