ELLA PELGRAVE
Picton,NSW
Summary
Hardworking and passionate job seeker currently seeking full time work. 9 years of prior customer service experience with exceptional social skills and outstanding communication abilities . Highly motivated and positive individual with a flexible work and shift schedule.
Overview
8
8
years of professional experience
Work History
Client Services
Ray White Campbelltown
10.2023 - Current
- Prepared forms and other documents related to sales, renewals, leases, and exclusive agencies
- Dealt with client issues, resolving issues, providing assistance, or directing them to appropriate parties
- First point-of-contact across multiple Ray whites in the Macarthur & Nepean area
- Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments.
- Provided professional services and support in a dynamic work environment.
Crew Member And Barista
McDonald's
09.2015 - 11.2023
- Greeted customers, offered assistance and provided knowledgeable support
- Contributed to store sales goals by consistently meeting or exceeding individual performance targets in the drive-thru area.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Accurately operated cash register to process customer payments.
- Made and served café beverages and hot food with focus on speed, quality and consistency.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Diploma of Social Science -
University of Wollongong
Wollongong, NSWCertificate IV in Real Estate Practice (NSW) -
Entry Education
High School Diploma -
Picton High School
Picton, NSW09.2019
Skills
- Communication skills
- Customer engagement
- Hospitality service expertise
- Administrative Skills
- Verbal and written communication
- Safe food handling
- Cleaning equipment operations
- Excellent computer skills
- Responding to phone calls and emails promptly
Timeline
Client Services
Ray White Campbelltown
10.2023 - Current
Crew Member And Barista
McDonald's
09.2015 - 11.2023
Diploma of Social Science -
University of Wollongong
Certificate IV in Real Estate Practice (NSW) -
Entry Education
High School Diploma -
Picton High School
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