Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Ella Poore

Clayton,VIC

Summary

Motivated and friendly professional with over 3 years of experience in the sports and recreation industry.

Proficient at managing enquiries, performing cash and point-of-service procedures, and delivering high-quality service under pressure. Customer-focused, adaptable, and effective at building rapport with diverse customers while supporting team operations and program promotion. Committed to working efficiently in a team to create a welcoming and secure atmosphere for all patrons

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pool Lifeguard

Monash University
Clayton, VIC
05.2025 - Current
  • Monitored the pool area to ensure guest safety and compliance with regulations.
  • Promoted a positive image of Monash Sport through professionalism and a friendly demeanor.
  • Used radio technology to maintain constant communication with other staff.
  • Maintained accurate records of incidents, attendance, and maintenance activities.
  • Ensured cleanliness in assigned areas using appropriate cleaning methods and materials.

Pool Lifeguard

East Gippsland Shire
Bairnsdale, VIC
01.2024 - Current
  • Maintained constant surveillance to appropriately react to emergency situations.
  • Served customers in pool canteen and reception desk, including issuing and management of memberships.
  • Responded quickly to unexpected changes and emergencies.
  • Interacted positively with guests by answering questions about the pool facility or offering advice on recreational activities.
  • Administered immediate and comprehensive first aid to injured and distressed patrons.

Swim Instructor and Pool Deck Supervisor

East Gippsland Shire
Bairnsdale, VIC
12.2023 - Current
  • Worked collaboratively with parents, students, teachers, and staff to reach a common goal.
  • Independently organised swimming programs, including extensive admin and staffing.
  • Communicated effectively via face-to-face conversation, emails, and phone calls.
  • Provided swimming instruction to individuals of all ages and abilities, adapting quickly when necessary.
  • Participated in frequent professional development training to enhance skills and knowledge.
  • Helped in training new employees.

Fast Food- Front of House

Hungry Jacks
Bairnsdale, VIC
05.2022 - 12.2023
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked extensively with a point-of-sale and cash handling system.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues.
  • Provided excellent service and attention to customers whilst in a fast-paced environment.
  • Managed inventory and supplies to ensure materials were available when needed.

Lifeguard

Lakes Entrance Aqua Park
Lakes Entrance, VIC
12.2021 - 05.2023
  • Utilized training, rescue techniques and equipment to aid patrons.
  • Worked efficiently between multiple roles to ensure optimal customer service.
  • Supervised a large number of patrons in an outdoor environment.
  • Administered a variety of first aid techniques, including spinal procedures and oxygen therapy.
  • Maintained equipment, ensuring its safety and cleanliness.

Education

Secondary Education -

Nagle College
Bairnsdale
10-2024

Doctor of Medicine - Currently in First Year (graduate 2029)

Monash University
Melbourne

Skills

  • Communication skills and teamwork
  • Problem-solving aptitude
  • First Aid and CPR
  • Cash handling and customer service
  • Time management and efficiency
  • Ability to learn and adapt
  • Administration and written communication

Certification

  • First aid (Level 2) and CPR qualifications
  • Pool Lifeguard Certificate
  • Swim Instructor Certificate
  • Working with Children Check

References

References available upon request.

Timeline

Pool Lifeguard

Monash University
05.2025 - Current

Pool Lifeguard

East Gippsland Shire
01.2024 - Current

Swim Instructor and Pool Deck Supervisor

East Gippsland Shire
12.2023 - Current

Fast Food- Front of House

Hungry Jacks
05.2022 - 12.2023

Lifeguard

Lakes Entrance Aqua Park
12.2021 - 05.2023

Secondary Education -

Nagle College

Doctor of Medicine - Currently in First Year (graduate 2029)

Monash University

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Ella Poore