Ella Poore
Clayton,VIC
Summary
Motivated and friendly professional with over 3 years of experience in the sports and recreation industry.
Proficient at managing enquiries, performing cash and point-of-service procedures, and delivering high-quality service under pressure. Customer-focused, adaptable, and effective at building rapport with diverse customers while supporting team operations and program promotion. Committed to working efficiently in a team to create a welcoming and secure atmosphere for all patrons
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pool Lifeguard
Monash University
Clayton, VIC
05.2025 - Current
- Monitored the pool area to ensure guest safety and compliance with regulations.
- Promoted a positive image of Monash Sport through professionalism and a friendly demeanor.
- Used radio technology to maintain constant communication with other staff.
- Maintained accurate records of incidents, attendance, and maintenance activities.
- Ensured cleanliness in assigned areas using appropriate cleaning methods and materials.
Pool Lifeguard
East Gippsland Shire
Bairnsdale, VIC
01.2024 - Current
- Maintained constant surveillance to appropriately react to emergency situations.
- Served customers in pool canteen and reception desk, including issuing and management of memberships.
- Responded quickly to unexpected changes and emergencies.
- Interacted positively with guests by answering questions about the pool facility or offering advice on recreational activities.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
Swim Instructor and Pool Deck Supervisor
East Gippsland Shire
Bairnsdale, VIC
12.2023 - Current
- Worked collaboratively with parents, students, teachers, and staff to reach a common goal.
- Independently organised swimming programs, including extensive admin and staffing.
- Communicated effectively via face-to-face conversation, emails, and phone calls.
- Provided swimming instruction to individuals of all ages and abilities, adapting quickly when necessary.
- Participated in frequent professional development training to enhance skills and knowledge.
- Helped in training new employees.
Fast Food- Front of House
Hungry Jacks
Bairnsdale, VIC
05.2022 - 12.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked extensively with a point-of-sale and cash handling system.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues.
- Provided excellent service and attention to customers whilst in a fast-paced environment.
- Managed inventory and supplies to ensure materials were available when needed.
Lifeguard
Lakes Entrance Aqua Park
Lakes Entrance, VIC
12.2021 - 05.2023
- Utilized training, rescue techniques and equipment to aid patrons.
- Worked efficiently between multiple roles to ensure optimal customer service.
- Supervised a large number of patrons in an outdoor environment.
- Administered a variety of first aid techniques, including spinal procedures and oxygen therapy.
- Maintained equipment, ensuring its safety and cleanliness.
Education
Secondary Education -
Nagle College
Bairnsdale10-2024
Doctor of Medicine - Currently in First Year (graduate 2029)
Monash University
MelbourneSkills
- Communication skills and teamwork
- Problem-solving aptitude
- First Aid and CPR
- Cash handling and customer service
- Time management and efficiency
- Ability to learn and adapt
- Administration and written communication
Certification
- First aid (Level 2) and CPR qualifications
- Pool Lifeguard Certificate
- Swim Instructor Certificate
- Working with Children Check
References
References available upon request.
Timeline
Pool Lifeguard
Monash University
05.2025 - Current
Pool Lifeguard
East Gippsland Shire
01.2024 - Current
Swim Instructor and Pool Deck Supervisor
East Gippsland Shire
12.2023 - Current
Fast Food- Front of House
Hungry Jacks
05.2022 - 12.2023
Lifeguard
Lakes Entrance Aqua Park
12.2021 - 05.2023
Secondary Education -
Nagle College
Doctor of Medicine - Currently in First Year (graduate 2029)
Monash University