Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ella Rezo

O'Connor

Summary

Ambitious and hardworking individual with the knowledge, skills, mindset and previous experience to excel in an administrative position. With a strong foundation in both customer service and office administration, I bring excellent written and verbal communication skills that allow me to interact confidently and effectively with people at all levels. My strong interpersonal abilities enable me to build positive working relationships, collaborate seamlessly with teams, and provide outstanding support to clients and colleagues alike. Known for my motivation, attention to detail, and commitment to delivering high-quality work, I consistently contribute to the smooth and efficient running of any workplace I am part of.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hoist Operator

Titan Crane & Rigging
06.2024 - Current
  • Performed daily safety checks to achieve safe operating condition of equipment.
  • Calculated appropriate size and weight distribution to safely manage load.
  • Operated hoists with precision, minimising risks of accidents or damage to materials.
  • Transported trades and materials via hoist
  • Assisted in training new hoist operators on best practices and safety protocols.
  • Supported project managers by providing accurate estimates on equipment capabilities and timelines for completion.

Retail Cashier

SupaExpress
03.2020 - 06.2024
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, and eftpos transactions with excellent accuracy levels.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Maintained clean, adequately stocked and organised store by streamlining daily operations.
  • Trained team members in successful strategies to meet operational targets.
  • Held responsibility of closing the shop securely

Administration Assistant

Hazelbrook Legal
03.2023 - 08.2023
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Assisted CEO with social media communications.
  • Executed record filing system to improve document organistation and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Handled confidential and sensitive information with discretion and tact.
  • Developed strategies to streamline and improve office procedures.
  • Processed expenses and reimbursements for executive team and senior management group.
  • Assisted Lawyers with urgent administrative assisted items when required to deliver items back to the client via a deadline.

Retail Assistant

The Pharmacy Network
10.2019 - 10.2022
  • Practiced client confidentiality
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Assisted customers with prompt and polite support in-person and via phone.
  • Operated cash register for cash, and eftpos transactions with excellent accuracy levels.
  • Conducted ear piercings on clients as little as 6 months old.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives

Education

Merici College
Braddon, ACT

Gungahlin College
Gungahlin Town Centre, ACT

Skills

  • Multitasking and time management
  • Professional
  • Organisational skills, attention to detail
  • Adaptable and Flexible
  • Client Confidentiality
  • Engaging with diverse Customers
  • Problem solving
  • Hazard identification
  • Liquor Regulations and Compliance

Certification

  • Responsible Service of Alcohol (RSA)
  • First Aid (Current)
  • safe@work (General)
  • safe@work (Office and Business Services)
  • CPCCWHS1001 Prepare to work safely in the
    construction industry
  • 11084NAT Course in Asbestos Awareness
  • 10830NAT Course in Crystalline Silica Exposure Prevention
  • CPCCLHS3001 Licence to operate a personnel and
    materials hoist

Timeline

Hoist Operator

Titan Crane & Rigging
06.2024 - Current

Administration Assistant

Hazelbrook Legal
03.2023 - 08.2023

Retail Cashier

SupaExpress
03.2020 - 06.2024

Retail Assistant

The Pharmacy Network
10.2019 - 10.2022

Merici College

Gungahlin College

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Ella Rezo