Ella Rigg
Turner,Australia
Summary
Dedicated and versatile professional with a strong background in social work, hospitality, and customer service. Possesses a proven ability to adapt and excel in diverse roles, from providing emotional and practical support in healthcare and disability services to managing teams in high-paced hospitality environments. Skilled in time management, critical thinking, and effective communication, with certifications in first aid, crisis intervention, and responsible service of alcohol. Known for building rapport, demonstrating empathy, and maintaining ethical standards. Currently pursuing a Bachelor of Social Work, blending academic expertise with hands-on experience to deliver exceptional service and advocacy in both individual and community settings.
Overview
8
8
years of professional experience
Work History
Support Worker
Wattle Blue Disability Services
09.2024 - Current
- Helping clients with daily activities
- Providing support to children, teenagers and young adults
- Assisting with personal hygiene and dressing
- Performing household tasks, such as food preparation and housework
- Taking clients shopping
- Ensuring clients have a variety of social activities
- Providing emotional support and friendship
- Following procedures
- Mandatory reporting
- Appropriate medication administration and documentation
- Responsibility regarding managing and interpreting instructions and schedules from caregivers
- Time management skills, including planning and preparation of activities according to a schedule
- Problem-solving and critical thinking, regarding matters of conflict resolution and alternative options
Bartender / Gaming Attendant / Cashier / Cellarman
Ainslie Football and Social Club
03.2022 - Current
- Responsible service of alcohol
- Upheld strict cash handling procedures
- Refused service to intoxicated guests
- Conducted weekly inventory/stock takes and stored away deliveries
- Closed cash registers and prepared cashier reports
- Served each guest courteously, quickly and efficiently
- Completed clearances and accurately recorded cash of gaming machines
- Poker Machine, Keno and TAB operations
Cancer & Ambulatory Support Social Work Student
Canberra Region Cancer Centre
02.2024 - 06.2024
- PEPA Psychosocial focus workshop (Cultural competence and diversity training)
- Identifying and Responding to Family Violence Training Tier 1
- ACT PEPA/iPEPA workshop (Palliative Care Training)
- Slater & Gordon Medical Negligence Training
- Emotional support through counselling
- Practical assistance in accessing services like home care, transportation and financial aid
- Advocated on behalf of patients to receive the necessary support
- Provided essential information and resources about cancer and group support
- Conducted psychosocial assessments to address patients' social, familial, cultural, and economic needs
- Offered grief counselling for bereaved or pre-bereaved family members
Assistant Manager / Chef / Customer Service
Wildman Pizza
03.2017 - 12.2023
- Preparation of a wide variety of ingredients
- Customer service, including order taking via telephone and computer software for external delivery companies such as UberEats, Menulog and Deliveroo
- Training staff in food preparation, machine operation, cleaning, and customer service
- Acting manager, overseeing procedures such as store opening and closing, stock take, and machinery cleaning
- Handling point-of-sale transactions, via cash and card, as well as over-the-phone manual payments
Junior Assistant Chef
Knox Made In Watson
03.2021 - 07.2022
- Preparation of food including pastries, sauces, and stocks, as well as cooking procedures
- Operation of various cooking appliances and machinery including grills and fryers
- Customer service roles which include handling transactions, taking orders and distributing them through computer software
- Waitress and front-of-house duties, including taking out food orders, cleaning and disinfecting tables, and addressing customer requests and concerns
- Mandating COVID restrictions, including enforcing QR code check-in and capacity/density limits
- Assisted in standardizing recipes, ensuring consistent quality across all dishes.
Education
Bachelor of Social Work - Allied Health
Australian Catholic University (ACU)
Canberra11-2025
High School Certificate & ATAR -
Brigidine College
Randwick, NSW12.2020
Skills
- Crisis intervention treatment
- Understanding of ethics
- Problem-solving
- Emotional intelligence
- Record keeping
- Regulatory compliance
- Organization
- Appropriate medication administration and documentation
- Analytical skills
- Ability to set boundaries
- Initiative
- Perceptiveness
References
- Kai Richards, Duty Manager at Ainslie Football and Social Club, +61 403 472 522 (kai.richards@ainsliegroup.com.au)
- Howard Blend, Director Thrills, Director True Alliance International, +61 438 123 125
Certificates And Licenses
- Barista Certificate, 02/01/20, Australian Barista School
- RSA & RCG, 11/01/20, NSW
- Certificate 3 in hospitality, 01/01/20, Regional Sydney representative as a TVET student of the year finalist
- RSA & RCG, 03/01/22, ACT
- ACT Government HRIMS certificates, 01/01/24, can be provided at request
- NSW Drivers License, Current
- Working with Vulnerable People, ACT
- HLTAID011, Provide First Aid
- HLTAID010, Provide basic emergency life support
- HLTAID009, Provide cardiopulmonary resuscitation
Timeline
Support Worker
Wattle Blue Disability Services
09.2024 - Current
Cancer & Ambulatory Support Social Work Student
Canberra Region Cancer Centre
02.2024 - 06.2024
Bartender / Gaming Attendant / Cashier / Cellarman
Ainslie Football and Social Club
03.2022 - Current
Junior Assistant Chef
Knox Made In Watson
03.2021 - 07.2022
Assistant Manager / Chef / Customer Service
Wildman Pizza
03.2017 - 12.2023
Bachelor of Social Work - Allied Health
Australian Catholic University (ACU)
High School Certificate & ATAR -
Brigidine College
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