Summary
Overview
Work History
Education
Skills
Accomplishments
Dancing
Timeline
Generic

Ella Robb

Newcastle,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Bunnings Warehouse
04.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Bar Attendant

Cardiff Bowling Club
11.2021 - 05.2022
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Checked ID cards and verified bar guests were of legal age.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Bussed bottles and glassware to maintain clean bar area.
  • Restocked ice, condiments, and snacks.
  • Processed $[Amount] in customer monetary transactions daily and balanced register at end of shift.
  • Greeted customers and provided friendly, knowledgeable service.
  • Operated POS system to collect payments from customers.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Customer Service Representative Supervisor

Woolworths Group
10.2019 - 05.2022
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Event Staff Member

Birdie Productions
11.2021 - 12.2021
  • Oversaw event operations to keep running smoothly.
  • Implemented event protocols to maintain safety and security of all attendees.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.

Wait Staff Member

Fi Fi La Femme
06.2021 - 08.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Bachelor of Social Work -

University of Newcastle
Newcastle, NSW
11.2026

Skills

  • Product Knowledge
  • Call Management
  • Paperwork Processing
  • Complaint Resolution
  • Shipping Procedures Understanding
  • Delivery Scheduling
  • Customer Service
  • Staff Training
  • Problem-Solving Abilities
  • Active Listening
  • POS Systems Expert

Accomplishments

  • Achieved customer Service Award by effectively helping a customer in need who reported my good work to my manager
  • Promoted to Supervision in my third year at Woolworths

Dancing

I partake in weekly dance classes and have since I was two years old. throughout this time I have participated in competitive dance teams and learnt how to effectively work with easements under pressure to achieve a common goal. 

Timeline

Customer Service Representative

Bunnings Warehouse
04.2022 - Current

Bar Attendant

Cardiff Bowling Club
11.2021 - 05.2022

Event Staff Member

Birdie Productions
11.2021 - 12.2021

Wait Staff Member

Fi Fi La Femme
06.2021 - 08.2021

Customer Service Representative Supervisor

Woolworths Group
10.2019 - 05.2022

Bachelor of Social Work -

University of Newcastle

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Ella Robb