Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ella-Rose Kaye-Hoey

Riverside,TAS

Summary

Dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance team efficiency and maintain high standards of cleanliness. Experienced in cash handling and problem-solving, consistently ensuring a positive experience for guests and customers alike. Can work well in teams and also solo.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Food and Brew Bicheno
04.2023 - 04.2025
  • Maintained a clean and welcoming environment for guests.
  • Performed opening and closing duties.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • serving and making cocktails

Cleaner

Bicheno East Coast Holiday Park
05.2022 - 04.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.


  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.


  • Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.


Retail Cashier

Hillys Iga
01.2021 - 02.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • stocked all shelves, put away excess stock
  • worked in the Deli, cooking chickens, slicing meats safely and keeping the area clean and tidy.
  • handling money and closing registers

Education

GED -

Launceston College
Launceston
10-2018

High School Diploma -

Prospect High School
Launceston, TAS
11-2016

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Stocking Shelves
  • Handling cash
  • Housekeeping
  • Reliability and punctuality

Certification

Hold a current RSA certificate

Current obtaining an RSG certificate

References

Georgina Tew- Manager at Food and Brew 0488987454

Liz Homan- manager East Coast Holiday Park 0458224673

Timeline

Front of House Employee

Food and Brew Bicheno
04.2023 - 04.2025

Cleaner

Bicheno East Coast Holiday Park
05.2022 - 04.2024

Retail Cashier

Hillys Iga
01.2021 - 02.2022

GED -

Launceston College

High School Diploma -

Prospect High School

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Ella-Rose Kaye-Hoey