Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Ella Santa Maria

Summary

I am a conscience student and have enjoyed and excelled in my part time work in hospitality and tennis coaching. I have successfully managed guest services, contributing to high levels of customer satisfaction. I have developed solid skills in managing challenging situations and maintaining a welcoming environment. I love collaborating with team members to achieve great results and fostering a positive experience.


Through my time as a tennis coach at MCC Glen Iris Tennis Club, I've grown my knowledge base and love of the game as well as a fundamental understanding of play and sense of belonging within a club.

Overview

3
3
years of professional experience

Work History

Tennis Coach

MCC Glen Iris Valley Tennis Club
04.2024 - Current
  • Developed personalized training programs to enhance player skills and performance.
  • Conducted individual and group lessons, fostering a supportive learning environment.
  • Organized and managed practice sessions, ensuring efficient use of court time.
  • Promoted sportsmanship and teamwork among players, enhancing overall team dynamics. Fostering a supportive environment for player growth.
  • Obtained a working with children check for my position as a tennis coach.

Hospitality Worker

Only Hospitality Group
08.2022 - 01.2024
  • Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
  • Assisted in daily operations, ensuring cleanliness and organization of dining and common areas.
  • Collaborated with team members to maintain high standards of hospitality and service quality.
  • Supported event coordination by setting up spaces and managing food and beverage service.
  • Trained new staff on operational procedures and best practices in hospitality services.

Kennel Volunteer

RSPCA
08.2024 - Current
  • Maintained cleanliness of kennel facilities to provide safe and hygienic environments for animals.
  • Collaborated with team members to implement enrichment activities that enhanced animal well-being and socialization.
  • Maintained detailed records of each animal's care, including feeding schedules, exercise routines, and any special requirements.

Education

High School Diploma -

Avila College
Melbourne, VIC
12-2025

Skills

  • I have a friendly, curious, and kind personality and am very comfortable in social situations and meeting new people
  • I hold myself to high personal standards in all of my work, both paid and volunteer roles
  • I thrive on working with teams to produce amazing results, and I am motivated by both personal and professional success
  • My prior positions have given me prominent capabilities such as multitasking, problem-solving, outstanding communication, cash handling, and confidence in customer relations

Accomplishments

  • I have been awarded Student Of The Term at Avila College in acknowledgment of being an upstanding member of the community.
  • I was promoted to a Level 2 volunteer at the RSPCA after developing my skillset to a considered high standard.
  • I completed a student exchange program to Canada for 4 months in Year 10 which gave me the strength and determination to take on new and challenging adventures.

Hobbies

- Member of MCC Glen Iris Tennis Club since 2017 

- Social activities with family and friends 

- International and interstate Travel 

Timeline

Kennel Volunteer

RSPCA
08.2024 - Current

Tennis Coach

MCC Glen Iris Valley Tennis Club
04.2024 - Current

Hospitality Worker

Only Hospitality Group
08.2022 - 01.2024

High School Diploma -

Avila College

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Ella Santa Maria