Summary
Overview
Work History
Education
Skills
Timeline
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Ella Schicker

WOODVILLE SOUTH,SA

Summary

Dynamic professional with a proven track record at Woolworths Supermarket, excelling in customer service expertise and product picking. Demonstrated ability to enhance customer satisfaction and meet tight deadlines, showcasing exceptional attention to detail and team collaboration skills. Achieved high satisfaction ratings by leveraging patience, empathy, and a keen understanding of sales dynamics. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Woolworths Supermarket
11.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Participated in team meetings and staff training sessions.

Front End Team Member

Coles Supermarket
07.2022 - 04.2023
  • Troubleshot production issues efficiently while minimizing downtime, quickly resolving complex bugs related to front-end functionality or performance problems.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Resolved customer complaints professionally, maintaining a positive store image and reputation.
  • Cleaned and organized checkout area by wiping down conveyor belts and registers, organizing candy and magazine racks and refilling paper and plastic bags.
  • Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
  • Demonstrated adaptability by covering shifts when necessary to ensure adequate staffing levels during peak hours or absences.

Crew Member, Crew Trainer, Barista

McDonald's
02.2021 - 07.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

No Degree -

Woodville High School
Kilkenny

No Degree - Allied Health

TAFE
Adelaide City

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Customer service
  • Attention to detail
  • Upbeat and outgoing attitude
  • Accurate money handling
  • Recordkeeping and file management
  • Administrative support
  • Team building and leadership
  • Team collaboration
  • Staff management

Timeline

Online Personal Shopper

Woolworths Supermarket
11.2023 - Current

Front End Team Member

Coles Supermarket
07.2022 - 04.2023

Crew Member, Crew Trainer, Barista

McDonald's
02.2021 - 07.2022

No Degree -

Woodville High School

No Degree - Allied Health

TAFE

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Ella Schicker