Ella Smith
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Manager
Kicks Coffee Co
02.2022 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed ordering and stocktakes in the cafe.
- Managed contact with our supplier's via phone calls and emails.
Barista
Macdonald's Cafe
02.2021 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Euka
Home Schooling 2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Budget Control
- Customer Service
- Positive Attitude
- Attention to Detail
- Multitasking
Timeline
Manager
Kicks Coffee Co
02.2022 - Current
Barista
Macdonald's Cafe
02.2021 - 11.2021
High School Diploma -
Euka
Similar Profiles
Quinton SloanQuinton Sloan
E-Commerce Merchandiser/Shipping and Receiving at Fashion Footwear (The Spot for Fits and Kicks)E-Commerce Merchandiser/Shipping and Receiving at Fashion Footwear (The Spot for Fits and Kicks)
Darien KimDarien Kim
Coach at Kicks Tae Kwon DoCoach at Kicks Tae Kwon Do
Braxton FordBraxton Ford
Founder & Co-Owner at B5 KicksFounder & Co-Owner at B5 Kicks
Ramya Sri GaddalaRamya Sri Gaddala
Manager at McDonald's AustraliaManager at McDonald's Australia
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom