Ella Smith
Brisbane,QLD
Summary
Dynamic Travel Nurse National Consultant at Healthcare Australia with expertise in candidate coordination and regulatory compliance. Proven track record in enhancing recruitment processes and delivering exceptional customer service. Skilled in document management and effective communication, I consistently implement process improvements that elevate operational efficiency and candidate satisfaction.
Overview
5
5
years of professional experience
Work History
Travel Nurse National Consultant
Healthcare Australia
Woolloongabba, QLD
09.2023 - Current
- To coordinate and grow a national candidate pool.
- Provide ongoing support to the candidate by being their dedicated contact person for all HCA Travel Nurse requirements.
- To efficiently coordinate the process for collecting, uploading and recruitment/registration documentation for all new and newly re-joined candidates.
- Ensuring compliance with legal & company policies and reporting processes.
- · Conduct consistent candidate check in’s.
- · Review and action applicable candidates through the HCA Travel Nurse recruitment process – phone screen, interview, staged recruitment process and placement into an Travel Nurse contract.
- · Organise contract specific documentation for each candidate – client/candidate contracts, travel, timesheet, deduction form, travel reimbursements, etc.
- · Consistent updates given to all candidates within one’s pool about current vacancies and HCA opportunities.
- · Actively identify, develop and implement business process improvements and efficiencies within your area.
- · Complete reference checks and CV’s for all new and existing candidates, ensuring candidates profiles remain current at all times.
- · Manage & escalate issues related to client and candidate compliance/behaviour and feedback accordingly.
- · Offer best in class customer service to all clients.
- · Work Collaboratory with all teams across HCA.
Disability Support Worker/Office Administrator
Care Sisters
Brisbane/Redlands, QLD
08.2022 - 11.2023
- Advocated for clients to resolve medical or personal crises.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Encouraged independence by teaching skills needed for everyday life.
Medical Receptionist
Ave Maria Medical Centre
Redland Bay, QLD
09.2022 - 09.2023
- Performed data entry tasks related to billing and collections procedures.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Monitored office supplies inventory and placed orders when necessary.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Ordered and maintained supply inventory for medical office.
- Answered phones promptly and directed calls appropriately.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Housekeeping Assistant
PGL - Kindilan
Redland Bay, QLD
07.2021 - 05.2023
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated effectively with supervisors regarding any problems encountered during shift.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Promoter
Promoworks
Brisbane, QLD
12.2019 - 12.2022
- Created welcoming environment to entice customers to sample products.
- Demonstrated products, highlighting features to address prospects' needs.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
Education
High School Diploma -
Kimberley College
Carbrook, QLD11-2020
Bachelor of Social Work - Social Work
Griffith University
QLDSkills
- Candidate coordination
- Regulatory compliance
- Customer service
- Process improvement
- Document management
- Effective communication
- Team collaboration
- Recruitment process
- Recruitment strategies
- Data entry
Affiliations
- AFL - playing for Wilston Grange Football club
- Social function committee - Wilston Grange Football Club
References
References available upon request.
Timeline
Travel Nurse National Consultant
Healthcare Australia
09.2023 - Current
Medical Receptionist
Ave Maria Medical Centre
09.2022 - 09.2023
Disability Support Worker/Office Administrator
Care Sisters
08.2022 - 11.2023
Housekeeping Assistant
PGL - Kindilan
07.2021 - 05.2023
Promoter
Promoworks
12.2019 - 12.2022
High School Diploma -
Kimberley College
Bachelor of Social Work - Social Work
Griffith University
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