Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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ELLA SNAPE

ELLA SNAPE

Hamilton,QLD

Summary

University student seeking a position in the work field, Graduate from Brisbane Girls Grammar School in 2019. Currently studying a dual degree of Architecture/Property Economics at Queensland University of Technology. Proven ability to keep customers satisfied, and resolve conflicts. Responsible, knowledgeable, and technically savvy. Empathetic, people-oriented driven to exceed standards required for business and specialist needs. Willingness to learn, solve problems and acquire new skills to apply to working environment. Attention to detail with excellent communication skills to foster positive relationships. I can offer highly skilled and enthusiastic service.

Overview

6
6
years of professional experience

Work History

Call Worker Admin

Ray White Concierge
Spring Hill
05.2022 - Current
  • Answering incoming calls from customers and addressing their inquiries or concerns
  • Providing excellent customer service by maintaining a friendly and professional demeanor during phone conversations
  • Recording accurate and detailed information from customer interactions in the company's database
  • Transferring calls to appropriate departments or personnel for further assistance, if necessary
  • Handling customer complaints or escalations and working towards a satisfactory resolution
  • Providing product information, troubleshooting assistance, or technical support to customers over the phone
  • Following call scripts and guidelines to ensure consistent and high-quality customer interactions
  • Utilising active listening skills to understand customer needs and tailor responses accordingly
  • Collaborating with other team members to gather information or resolve complex customer inquiries
  • Maintaining confidentiality and data privacy when handling sensitive customer information
  • Keeping track of call logs, customer interactions, and relevant documentation for future reference
  • Participating in training sessions or workshops to enhance product knowledge and customer service skills
  • Adhering to company policies and procedures, including call handling protocols and performance metrics
  • Demonstrating a positive attitude and maintaining composure in high-pressure or challenging situations
  • Continuously seeking opportunities for self-improvement and professional development in the role of a call worker admin.

Hospitality Worker

Retro Espresso
Wavell Heights
10.2019 - 01.2021
  • Greeted clients and guests professionally and courteously to cultivate and maintain a welcoming atmosphere
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Operating cash registers, accepting payments, and preparing sales invoices
  • Clearing away used dishes and cutlery from tables when customers are finished
  • Participating in stock takes and assisting in putting away new stock
  • Washing dishes.

Hospitality Worker

Good Times Gelato
Howard Smith Wharves
01.2018 - 08.2020
  • Resolved customer complaints or problems to decrease escalation issues to corporate
  • Opening and closing the store
  • Operating cash registers, accepting payments and preparing sales invoices
  • Participating in stock takes and assisting in putting away new stock
  • Taking customers' orders.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Served food and drinks to customers in a timely manner.
  • Restocked supplies of condiments, beverages and other items as needed.

Education

DUAL DEGREE OF BACHELOR OF ARCHITECTURE/ PROPERTY ECONOMICS -

Queensland's University of Technology
02.2024

SECONDARY SCHOOL -

Brisbane Girls Grammar School
01.2019

Skills

  • Complex problem solver
  • Friendly
  • Hard working
  • Service-focused
  • Quick learner/ innovative
  • Able to build relationships
  • Loyal and discreet (maintain confidentiality)
  • Flexible
  • Responsible
  • Able to operate under pressure
  • Efficient
  • Detail-oriented
  • Customer Relations
  • Creativity and Innovation

Accomplishments

  • Recently completed a transformative two-week study tour in Vietnam through DFAT's New Colombo Program scholarship, exploring sustainability and circular economy initiatives. Engaged with leading businesses implementing innovative sustainable practices and collaborated with students from UEH and DUY TAN universities. Strengthened commitment to sustainability and cross-cultural understanding while gaining invaluable insights into sustainable business practices. Grateful to QUT and organizers for facilitating this enriching experience. Ready to apply newfound knowledge to drive positive change.

Timeline

Call Worker Admin

Ray White Concierge
05.2022 - Current

Hospitality Worker

Retro Espresso
10.2019 - 01.2021

Hospitality Worker

Good Times Gelato
01.2018 - 08.2020

DUAL DEGREE OF BACHELOR OF ARCHITECTURE/ PROPERTY ECONOMICS -

Queensland's University of Technology

SECONDARY SCHOOL -

Brisbane Girls Grammar School

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ELLA SNAPE