Ella Staude
Perth,WA
Summary
I'm a friendly, motivated and curious person (she/they), with experience in different industries, making me a quickly adaptable fast learner who is dedicated to creating personalized, memorable customer experiences, and focused on contributing to my work from a creative and positive perspective.
Overview
7
7
years of professional experience
Work History
Yoga Studio Receptionist
Urban OM
Perth, WA
01.2024 - Current
- Greeted visitors and provided them with assistance.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Receptionist
Salt Float Studio
Perth, WA
12.2023 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Budtender
Seaweed Tofino
Tofino, Canada
10.2023 - 12.2023
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
Guest Service Agent
Surf Grove
Tofino, Canada
05.2023 - 11.2023
- Managed guest check-in and check-out procedures, reservations and payments.
- Responded to guests, including email, telephone and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Ski Lift Operator
Mount Norquay
Banff, Canada
12.2022 - 04.2023
- Assisted guests with loading chairlifts, scanning tickets and resolving ticket issues.
- Educated guests on snow conditions, run closures and weather forecasts.
- Monitored load and unload ramps and organized lift stations.
Barista
El Peruvian Cafe
Perth, Western Australia
06.2022 - 11.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Vineyard Hand
Craiglochart
Waihopai Valley, New Zealand
01.2022 - 05.2022
- Contributed to maintenance and repair on irrigation lines and wells.
- Assisted with groundskeeping, facility maintenance and standard building repairs.
- Participated in inspection, grading and post-harvest treatment of crops.
Guest Service Representative
City Cave
Queenstown, New Zealand
06.2021 - 11.2021
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Greeted guests and members upon arrival to create positive first impressions.
Barista and Bartender
Yonder
Queenstown, New Zealand
08.2020 - 12.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
Blue Train
Melbourne, Victoria
10.2019 - 03.2020
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
Sales Representative
HQ Direct
Melbourne, Victoria
02.2019 - 11.2019
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
Lifeguard
Terry Tyzak
Perth, Western Australia
12.2016 - 01.2019
- Watched over swimmers to respond quickly to distress situations.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Filled out incident and accident reports and submitted to supervisor.
Education
High School Diploma -
Perth College
Perth12.2018
Skills
- Strong Communication and Interpersonal Skills
- Customer Rapport
- POS Software
- Friendly, positive attitude
- Online booking programs and Excel
- Motivated by learning and new experiences
Languages
Spanish
Limited
Timeline
Yoga Studio Receptionist
Urban OM
01.2024 - Current
Receptionist
Salt Float Studio
12.2023 - Current
Budtender
Seaweed Tofino
10.2023 - 12.2023
Guest Service Agent
Surf Grove
05.2023 - 11.2023
Ski Lift Operator
Mount Norquay
12.2022 - 04.2023
Barista
El Peruvian Cafe
06.2022 - 11.2022
Vineyard Hand
Craiglochart
01.2022 - 05.2022
Guest Service Representative
City Cave
06.2021 - 11.2021
Barista and Bartender
Yonder
08.2020 - 12.2020
Bartender
Blue Train
10.2019 - 03.2020
Sales Representative
HQ Direct
02.2019 - 11.2019
Lifeguard
Terry Tyzak
12.2016 - 01.2019
High School Diploma -
Perth College
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