Ella Svoboda

Participated in my university's semester abroad program in Rome for 12 weeks. Undertook a beginner Italian unit and three history/geography units.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into the team.
• Conducted regular audits of cash registers, reconciling discrepancies in a timely manner.

• Volunteered with the organisation with English Workshops with students in both primary and secondary.
• Assisted students with building English skills, such as creative writing, analytical thinking etc.