Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ella Tonkin

Shoalwater,Australia

Summary

I am fit 17yo enthusiastic and customer-focused retail professional seeking a position where I can utilize my excellent communication, problem-solving, and organizational skills to contribute to the success of the team. Eager to deliver exceptional customer service, drive sales, and maintain a positive shopping experience for all customers. I’m looking for an opportunity to grow within a dynamic retail environment. Highly organized, with practical experience in customer services and retail roles. Skilled at managing delivery routes, high customer satisfaction, money handling and delivering the best experience possible. I’ve made impactful contributions to previous employers through proactive problem-solving and efficient management and customer services satisfaction.

Overview

7
7
years of professional experience

Work History

Christmas Casual-as Needed

Toymate
Rockingham , WA
09.2023 - 12.2023
  • Stock take and replenishing
  • Money handling / Cashier / use of eft-pos machines.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Greeting customers in a kind manner
  • First point of contact for customers
  • Achieved cost-savings by developing functional solutions to problems.

Coffee Barista

Beans on the beach
Rockingham , WA
02.2023 - 09.2023
  • Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
  • Developed a working knowledge of different types of coffees and teas available in the shop.
  • Contributed ideas on how to improve operational efficiency within the cafe setting.
  • Created attractive displays of products for sale at the counter area.
  • Organized inventory shelves and ensured that products were properly labeled with accurate prices.
  • Provided excellent customer service by addressing customer complaints promptly and professionally.
  • Greeted customers, took orders and answered questions about menu items.
  • Followed all safety regulations when handling hot beverages or machinery.
  • Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.
  • Assisted in preparing food items such as sandwiches and pastries for customers.
  • Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
  • Operated cash register to process payments from customers.
  • Monitored expiration dates on products to ensure freshness of product served to customers.
  • Ensured that beverages were prepared correctly using standardized recipes.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.

Barista

Beans at the Beach
Rockingham, WA
02.2023 - 09.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained calm demeanor during high-volume periods and special events.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Adhered to health department regulations concerning sanitation standards.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Pet sitter

Mad Paws
Rockingham, WA
01.2019 - 02.2023
  • Adhering to pet owner’s requests/instructions
  • Enforced house rules consistently so that pets understood expectations for acceptable behaviors.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Ensuring the safety of the animals
  • Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
  • Performed basic grooming services such as brushing fur, trimming nails, cleaning ears.
  • Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
  • Walked dogs on a regular basis, ensuring they were kept safe and healthy.
  • Cleaned up pet messes and provided fresh food and water to all assigned pets.

Cashier server

Spices on ocean
Rockingham , WA
01.2021 - 01.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Served customers in a polite and efficient manner

Newspaper Distribution

Sound Telegraph
01.2017 - 01.2018
  • Keeping accurate records of all customers and subscriptions
  • Ensuring on time delivery within residential areas
  • Ensuring safe practices while performing duties
  • Addressing customer queries

Education

GED -

Safety Bay Senior High School
Safety Bay, WA
09-2023

Skills

  • Good written and verbal communication
  • Time management
  • Active listening
  • Critical thinking
  • Decision-making
  • Troubleshooting
  • Prioritization
  • Meeting deadlines
  • Multitasking
  • Willingness to learn new things
  • Flexibility
  • Organizational skills
  • Cash handling
  • Customer service
  • Point of sale
  • Record keeping
  • Team collaboration
  • Inventory management

References

References available upon request.

Timeline

Christmas Casual-as Needed

Toymate
09.2023 - 12.2023

Coffee Barista

Beans on the beach
02.2023 - 09.2023

Barista

Beans at the Beach
02.2023 - 09.2023

Cashier server

Spices on ocean
01.2021 - 01.2022

Pet sitter

Mad Paws
01.2019 - 02.2023

Newspaper Distribution

Sound Telegraph
01.2017 - 01.2018

GED -

Safety Bay Senior High School

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