ELLA VICTORIA DICKENS
Adelaide,SA
Summary
During my time in multiple customer facing roles, I have developed a diverse range of skills which enables me to navigate various customer service based problems and situations. I am able to utilise these skills to adapt to different workforce dynamics and roles.
Overview
7
7
years of professional experience
Work History
Beauty Therapist
“The Gym”
02.2024 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Building strong rapports with clients to achieve maximum results whilst reaching personal KPI targets via rebookings, upselling and product sales.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
Customer Service Representative
Mindful Chef
04.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Receptionist Administrator
Elgar House Doctors Surgery
04.2019 - 04.2022
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Enhanced patient satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Acted as first point of contact and set appointments for prospective and existing patients.
- Managed multi-line phone system, ensuring prompt and courteous service to patients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Front of House Assistant
Indigo Sun
03.2018 - 04.2019
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Performed daily cash handling duties accurately, ensuring proper reconciliation at the end of each shift.
- Utilized exceptional multitasking abilities during peak hours, maintaining high-quality service under pressure within a busy salon.
Education
Bachelor of Arts - Aesthetic Practice
University College Birmingham
Birmingham 09-2022
Skills
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- De-escalation techniques
- Building rapport
- Live chat support
- Filing
- Coordination
Timeline
Beauty Therapist
“The Gym”
02.2024 - Current
Customer Service Representative
Mindful Chef
04.2022 - 01.2024
Receptionist Administrator
Elgar House Doctors Surgery
04.2019 - 04.2022
Front of House Assistant
Indigo Sun
03.2018 - 04.2019
Bachelor of Arts - Aesthetic Practice
University College Birmingham
Similar Profiles
Isaac Yankey CudjoeIsaac Yankey Cudjoe
Assistant Fitness Coach at Gym/Better Gym WoolwichAssistant Fitness Coach at Gym/Better Gym Woolwich
Ashish ParchaAshish Parcha
Personal Trainer at Seven Pillars Wellness,Reflect Gym,Athlesis Gym,Snap Fitness.Personal Trainer at Seven Pillars Wellness,Reflect Gym,Athlesis Gym,Snap Fitness.
Jared G. WhitleyJared G. Whitley
Front Desk Associate at Golds Gym & Onelife GymFront Desk Associate at Golds Gym & Onelife Gym