Ella West
St Kilda,VIC
Summary
I believe I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
I am a detail-oriented individual with exceptional communication with proven ability to handle multiple tasks effectively in fast-paced environments. I always take a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Waitress
Abby Road Cafe
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Trainer
Pet Drugs Online
09.2022 - 02.2024
- Reduced employee turnover rate through the implementation of effective customer service training programs.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Provided expert guidance on company policies and procedures, ensuring proper adherence among all customer service representatives.
- Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Monitoring, overseeing and organising prescriptions received from vets all over the UK.
Cashier
Lidl
06.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
Education
High School Diploma -
Bath College
Radstock UK07-2022
Skills
- Customer service
- Strong multitasking
- Payment processing
- IT customer service
- Memory retention
- Time management
Timeline
Waitress
Abby Road Cafe
07.2024 - Current
Customer Service Trainer
Pet Drugs Online
09.2022 - 02.2024
Cashier
Lidl
06.2021 - 09.2022
High School Diploma -
Bath College
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