Summary
Overview
Work History
Education
Skills
Timeline
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Ella Wilkie

Griffin,QLD

Summary

Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience

Work History

Waitress

Muffin Break
03.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Team Member

T-bones Fresh Food Market
01.2023 - 05.2023
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Crew Team Member

Red Rooster
Aspley, Qld
11.2021 - 03.2022
  • Menu memorization
  • Point of sale systems
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Greeted customers at drive-thru and took food orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Recorded orders by answering customer questions and entering requests in system.

Waitress

Ernies Kitchen
08.2020 - 01.2021
  • Recorded or memorized orders for each table and entered into computer system
  • Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
  • Worked closely with kitchen crew to foster accuracy and efficiency
  • Communicated with guests regarding special requests, allergy issues, and other dietary restrictions
  • Monitored supply usage to reduce waste and company expenses
  • Observed all safety and sanitation requirements for food preparation and handling
  • Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods
  • Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
  • Reported dining room or kitchen safety hazards and made sure timely resolutions were reached
  • Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
  • Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
  • Engaged customers in friendly conversation to build connections and increase satisfaction
  • Quickly addressed and resolved customer concerns, working with management to fix advanced issues
  • Supported FOH and BOH teams by finishing dishes with garnishes, preparing desserts and collecting special beverages from bartenders.

Education

High School Diploma -

Aspley State High School
Aspley, QLD
11.2023

Skills

  • Money Handling
  • Adaptable and Flexible
  • Team Cooperation
  • Product Knowledge

Timeline

Team Member

T-bones Fresh Food Market
01.2023 - 05.2023

Waitress

Muffin Break
03.2022 - Current

Crew Team Member

Red Rooster
11.2021 - 03.2022

Waitress

Ernies Kitchen
08.2020 - 01.2021

High School Diploma -

Aspley State High School

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Ella Wilkie