Summary
Overview
Work History
Education
Skills
Timeline
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Ella Willers

Wagga Wagga,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.

Overview

6
6
years of professional experience

Work History

Administration Officer

Rules Club
10.2019 - Current
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Maintained personnel records and updated internal databases to support document management.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.

Hospitality Supervisor

Boost Juice
04.2018 - 09.2019
  • Collaborated with various team members to meet guests' requests.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Developed and executed strategies to improve operational efficiency.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
  • Trained and supervised staff to provide highest level of customer service.
  • Planned, organized and managed events, following client specifications to enhance satisfaction.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.

Hospitality Team Member

Hungry Jacks
02.2017 - 04.2018

Education

Certificate IV - Accounting

Tafe
Wagga Wagga, NSW
12.2023

High School Diploma -

Kooringal High School
Kooringal, NSW
2019

Skills

  • Recordkeeping Proficiency
  • Conflict Negotiation
  • Training and Teaching
  • Supervisory Support
  • Networking with Staff
  • Client Interactions
  • Client Privacy
  • Documentation Skills
  • Coaching and Development
  • Conflict Resolution
  • Special Dietary Requirements
  • Creative Thinking

Timeline

Administration Officer

Rules Club
10.2019 - Current

Hospitality Supervisor

Boost Juice
04.2018 - 09.2019

Hospitality Team Member

Hungry Jacks
02.2017 - 04.2018

Certificate IV - Accounting

Tafe

High School Diploma -

Kooringal High School

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Ella Willers