Ella Williams
Surfers Paradise,Australia
Summary
Knowledgeable and dedicated customer service professional with experience in the banking and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Proficient in time management, quality work and process optimization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banking Essentials Consultant
Foundever
Varsity Lakes
04.2024 - Current
- Promoted available loan types, rates and fees, processing and closing requirements.
- Improved client satisfaction by providing comprehensive banking solutions tailored to individual needs.
- Maintained strong relationships with key clients, ensuring their satisfaction and loyalty to the bank.
Food and Beverage Attendant
Kingfisher Bay Resort
K'GARI, Australia
10.2023 - 02.2024
- Maintained clean and organised restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Barista
Uprising Bakery
Banff, Canada
05.2023 - 09.2023
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Section Waitress/Bartender
SunshineVillage
Banff, Canada
10.2022 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
HSC (Higher School Certificate) -
Nambucca Heads High School
12.2021
Certificate III - Hospitality
Nambucca Heads High School
School Based Traineeship 12.2021
Skills
- Adaptability and Flexibility
- Continuous Improvement
- Teamwork and Collaboration
- Reliability
- Problem-Solving
- Interpersonal Skills
- Self Motivation
- Goal Setting
Certification
- NSW & QLD RSA (Responsible Service of Alcohol)
- NSW RCG (Responsible Conduct of Gambling)
- Certificate III in Hospitality
- HSC (Higher School Certificate)
Timeline
Banking Essentials Consultant
Foundever
04.2024 - Current
Food and Beverage Attendant
Kingfisher Bay Resort
10.2023 - 02.2024
Barista
Uprising Bakery
05.2023 - 09.2023
Section Waitress/Bartender
SunshineVillage
10.2022 - 05.2023
HSC (Higher School Certificate) -
Nambucca Heads High School
Certificate III - Hospitality
Nambucca Heads High School