ELLA WILSON
Wahroonga,Australia
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Manager
The Palms Eatery and Nursery
12.2023 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender and Gambling
Turramurra Bowling Club
01.2023 - 03.2024
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
Lodge Assistant/Bartender Assistant -Seasonal Work
Altitude Lodge Smiggins Holes
06.2023 - 09.2023
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails
- Greeted customers and provided friendly, knowledgeable service
- Coordinated with servers and bartenders to maintain smooth operation of bar area
Barista
Camper Tamper Cafe
01.2022 - 06.2023
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Served large group events
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained regular and consistent attendance and punctuality
- Made and served brand-specific café beverages with focus on speed, quality and consistency
Customer Service Team Member
Coles Supermarket
01.2017 - 12.2022
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Managed over 50 customer calls per day
Education
High School Diploma -
Northern Beaches Christian School
Terrey Hills, NSWSkills
- Making a variety of cocktails
- Responsible Alcohol Service
- Bartending License
- Safe Serving Knowledge
- Food Preparation and Safety
- Safe Food Handling Procedures
- Teamwork and Professionalism
Certification
- First Aid
- RSA and RCG
- Working with children check / Blue Card
Timeline
Bar Manager
The Palms Eatery and Nursery
12.2023 - Current
Lodge Assistant/Bartender Assistant -Seasonal Work
Altitude Lodge Smiggins Holes
06.2023 - 09.2023
Bartender and Gambling
Turramurra Bowling Club
01.2023 - 03.2024
Barista
Camper Tamper Cafe
01.2022 - 06.2023
Customer Service Team Member
Coles Supermarket
01.2017 - 12.2022
- First Aid
- RSA and RCG
- Working with children check / Blue Card
High School Diploma -
Northern Beaches Christian School
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