Ella Wolfenden
Geelong,VIC
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual an a outstanding multitasker. Great at communication and wonderful under pressure. Super friendly and inviting. Constantly worked around kids and or their family's and I am qualified to handle kids and there needs, and others with a positive attitude and a smile!
Overview
6
6
years of professional experience
Work History
Basketball Umpire
Geelong United
01.2018 - Current
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Explained and taught regulations and rules to players and coaches.
- Navigated difficult situations using effective communication and explanation of game rules.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Communicated with fans, coaches, players, and other umpires.
- Controlled game flow to maintain safe and fair environment.
Hospitality Worker
Bec's Creative Cakes
09.2019 - 07.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
No Degree -
Western Heights College
Hamlyn Heights10.2024
Skills
- Professional Communication Skills
- Complex Problem-Solving
- Management Skills
- Active Listening
- Team Contribution
- Billing and Payment Processing
- Order Accuracy
- Shift Coverage
- Friendly
- Hard Worker
- Easy Going
- Enthusiastic
hobbies
- Music - Music is a big part of my day to day life, its a way I connect with friends, feel more productive and boost my mood.
- Basketball - Basketball has been a massive part of my life, I've always been a sporty kid. I started Basketball when I was 8 and since then I've been representing Geelong by playing in competitions for state teams and attended state camps and not only that i enjoy playing domestic comps with my friends every week.
- Cooking - My family are big cooking lovers, its always been a way me and my family have connected just being in the kitchen. I love experimenting and trying out new recipes to show my family and of course eat.
Timeline
Hospitality Worker
Bec's Creative Cakes
09.2019 - 07.2022
Basketball Umpire
Geelong United
01.2018 - Current
No Degree -
Western Heights College
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