Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ELLA WRIGHT

AUSTINS FERRY,TAS

Summary

Energetic and passionate professional with a proven track record in customer service and staff management. Dedicated to providing exceptional service by taking a proactive and excellence-driven approach. Strong team player determined and driven to create unique customer interactions. Detail-oriented, ensuring efficient and accurate transaction processing. Highly values and respects the diversity of all customers.

Overview

5
5
years of professional experience

Work History

Sales Assistant

Ally Fashion
08.2024 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Shift Supervisor

KFC
07.2023 - Current
  • Provide effective leadership during shifts, ensuring smooth operation and adherence to KFC standards
  • Supervise and motivate team members to deliver exceptional customer service and meet performance targets
  • Oversee order processing, payment handling, and drive-thru and counter services to ensure efficiency
  • Monitor food preparation processes to maintain quality and consistency according to KFC standards
  • Enforce cleanliness and hygiene protocols to ensure a safe and sanitary work and dining environment
  • Assist in managing inventory levels, including monitoring stock levels and replenishing supplies as needed
  • Handle customer inquiries, feedback, and complaints professionally, ensuring customer satisfaction
  • Ensure compliance with KFC policies and procedures, including safety guidelines and operational standards
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed store opening and closing procedures and balanced tills

Team Member

KFC
09.2019 - 07.2023
  • Provide friendly and efficient service to customers, ensuring a posiIve dining experience
  • Take accurate customer orders, process payments, and manage drive-thru and counter services
  • Prepare menu items according to KFC standards, maintaining quality and presentaIon
  • Maintain a clean and sanitary work and dining environment, adhering to food safety and hygiene regulaIons
  • Assist in monitoring and replenishing inventory to ensure stock levels are maintained
  • Collaborate with team members to ensure smooth operaIon during shibs and support management as needed
  • Address customer complaints and issues effecIvely, ensuring prompt resoluIon
  • Follow KFC policies and procedures, including safety guidelines and operaIonal standards.

Education

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Positive Attitude
  • Conflict Resolution
  • Complaint resolution
  • Sales and Upselling

References

Available upon request

Timeline

Sales Assistant

Ally Fashion
08.2024 - Current

Shift Supervisor

KFC
07.2023 - Current

Team Member

KFC
09.2019 - 07.2023

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ELLA WRIGHT